Product Manager - Connectivity Platform

Job description

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. ABOUT THE TEAM Our Connectivity team owns how Plaid connects to the financial system. We bring banks, credit unions, and other data partners onto the Plaid network and build the integrations every Plaid product runs on. AI is changing how that work gets done. We now build integrations with no human in the loop and are teaching them to fix themselves when they break, which lets us go further: reaching data beyond banks, making the data more complete, and working with partners on letting people and their agents act on their accounts, not just share data. As a Product Manager for Connectivity Platform, you'll own the platform capabilities that keep Plaid's data supply reliable and efficient, and you'll decide which ones we build as the network evolves. You'll drive the discovery that finds the highest-value work, own the roadmap, and partner closely with engineering to weigh technical trade-offs against business value. You'll work as a true peer to our best engineers and make the hard calls with them. This role is for someone with rare technical depth who likes building things that don't exist yet. RESPONSIBILITIES - Drive discovery to identify, validate, and prioritize platform updates or new services, considering against product team roadmaps, reliability challenges, and data quality - Define and own the overall Connectivity platform roadmap and strategy with the engineering lead, covering our integration automation platform, migration orchestration platform, and data quality initiatives. - Future: Build shared observability across regions (US, CA, UK/EU) - Partner closely with engineering to identify and articulate technical trade offs with business value - Spend deep time with internal teams that depend on the platform to understand their needs and wants, with the ability to distill the information into actionable requests and raise that to the platform team - Establish and track key metrics QUALIFICATIONS: - 5+ years of product management experience - Proven track record as an internal product manager: You’ve led technical product initiatives where the user base is internal (and oftentimes other engineers or product teams) from discovery, to roadmap/strategy development, through execution and monitoring. You can speak concretely about what made these initiatives succeed or fail (adoption, metrics, iteration). - Deep technical fluency: You can hold your own with our best engineers on how large systems are designed, evaluating trade-offs, limitations, and business value. You’re intimately familiar with APIs, reading architectures, and developing technical prototypes with the help of AI assistants. - Leadership, stakeholder influence, and communication :You should be comfortable working cross-functionally (engineering, data, product) and influencing without direct authority. You must be able to explain complex technical ideas to non-technical stakeholders, drive alignment, and make trade-offs crystal clear with concise and simple written and verbal communication. "NICE TO HAVE" QUALIFICATIONS: - Experience in fintech - Generative AI knowledge and experience - Prior software engineering experience Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applic