Salesforce Data360 QA

Job description

Job Title: Salesforce Data360 QA Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Salesforce Data360 QA - United States | Remote / Work at Home As a Senior Salesforce Data360 QA, you will help validate and optimize Salesforce Data Cloud solutions that power connected, intelligent customer experiences. In this role, you will support the quality of customer profiles, identity resolution, calculated insights, segmentation, activation, analytics, and enterprise integrations through thoughtful testing, data validation, and defect identification. This role is ideal for a detail-oriented QA professional with strong Salesforce Data Cloud knowledge, SQL expertise, and the ability to independently translate business requirements into test scenarios and validation approaches. Responsibilities Validate Salesforce Data Cloud / Data360 solutions across customer profiles, identity resolution, calculated insights, segmentation, activation, analytics, and integrations. Create clear, effective test scenarios, test cases, and validation approaches based on business requirements. Write and execute SQL queries to support data testing, reconciliation, and quality validation. Perform end-to-end testing to ensure data accuracy, completeness, and consistency across systems and processes. Identify, document, and track defects, working with project teams to support timely resolution. Validate data quality with minimal supervision, applying strong analytical judgment and attention to detail. Troubleshoot data discrepancies and support root-cause analysis across Salesforce Data Cloud processes. Partner with business and technical stakeholders to understand requirements, clarify expected outcomes, and confirm testing coverage. Support continuous improvement of QA processes, validation standards, and testing documentation. Qualifications Strong knowledge of Salesforce Data Cloud / Data360 and related data validation concepts. Experience writing and executing SQL queries for data testing, reconciliation, and quality checks. Ability to independently develop test scenarios, test cases, and validation strategies from business requirements. Experience performing end-to-end testing and validating data quality across enterprise systems. Strong analytical, troubleshooting, and problem-solving skills. Ability to identify defects clearly and communicate findings to technical and business stakeholders. Detail-oriented approach with the ability to work independently and manage testing activities with minimal supervision. Strong communication skills and a collaborative mindset in remote / work-at-home environments. The base salary range for this position is $92,250 - $125,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. We The deadline to apply for this position is: 10/24/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. #Remote Location: USA, TX, Work-at-Home Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: ·    English ·   Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE