Sr. Data Center Technician

Job description

ADVANCE YOUR CAREER. ADVANCE THE WORLD. At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future. Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we’ll advance your career. WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career. THE ROLE: AMD's Field Services team is seeking a Datacenter Technician to support customers and AMD teams as they deploy, operate, and maintain server infrastructure in a data center environment. In this hands-on, customer-facing role, you will troubleshoot hardware and system issues, support new rack deployments and sustaining operations, and contribute to the team's technical knowledge library through knowledge-base articles and standard operating procedures. You will work closely with customer engineering teams, AMD technical specialists, and regional and global services leadership to deliver reliable, high-quality support. THE PERSON: You combine strong server hardware knowledge with close attention to detail and a practical, challenge-driven approach to troubleshooting. You take ownership of issues, communicate clearly with customers and internal teams, and work effectively both independently and as part of a geographically dispersed organization. You are comfortable in a physical data center environment and can adapt your schedule when customer delivery requires flexibility. KEY RESPONSIBILITIES: • Provide on-site technical support in a data center environment. • Support break-fix activities for new rack deployments and incident management for sustaining operations. • Perform customer-directed data center activities, including replacing or configuring network devices and servers, power cycling equipment, patch management, and cabling. • Participate in root-cause and failure analysis activities as directed by the customer engineering team. • Provide logistical support for asset management, data center floor-plan audits, and related operational activities. • Assist senior technicians or local AMD Services leadership with periodic reports aligned to customer specifications. • Provide technical assistance to senior members of the local AMD technical team and guidance to more junior team members. • Provide timely, detailed updates to AMD management on service issues that may affect customer service-level agreements. • Work closely with local, regional, and global AMD Services leadership when responding to customer communications and escalations. • Represent AMD professionally in every customer interaction and contribute to knowledge-base articles, standard operating procedures, and other reusable technical documentation. • Work flexible hours when needed to support customer delivery. PREFERRED EXPERIENCE: • Strong knowledge of server hardware, including an understanding of component-level and system-level failure modes. • Experience participating in root-cause analysis or failure-analysis investigations. • Experience designing or executing controlled experiments to identify root causes. • Experience using software and firmware tools from server original equipment manufacturers. • Familiarity with Linux and Windows scripting. • Familiarity with deployment technologies such as Windows Deployment Services (WDS), Preboot Execution Environment (PXE), Dynamic Host Configuration Protocol (DHCP), and File Transfer Protocol (FTP). • Working knowledge of Windows Server and Windows Preinstallation Environment (WinPE) administration. • Working knowledge of Linux PXE services. • High attention to detail and accuracy when investigating technical issues. • Ability to work autonomously and collaboratively with geographically dispersed teams, customers, and vendors. • Ability to regularly lift and move server systems weighing up to 70 lb (approximately 32 kg), with reasonable accommodation where applicable. ACADEMIC CREDENTIALS: • A bachelor's degree in computer science, electrical engineering, telecommunications, or a related technical discipline is preferred; equivalent practical experience is also valued. • CompTIA A+ or an equivalent certification is preferred. • CompTIA Server+ or an equivalent certification is preferred. • Microsoft technical certification, including MCP or MCSE, is desirable. LOCATION: This is an on-site position based in a data center environment. Flexible working hours may be needed to meet customer delivery requirements. #LI-Onsite Benefits offered are described:  AMD benefits at a glance . AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position.  AMD’s “Responsible AI Policy” is available here. This posting is for an existing vacancy.