Senior Project Manager

Job description

We anticipate the application window for this opening will close on - 20 Nov 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the LifeLeading customer-facing healthcare implementations, the Sr. Project Manager is accountable for coordinating internal and external stakeholders, applying the Integrated Solution Delivery Model, and delivering successful outcomes across hardware and software deployments in acute care hospitals. The role combines project management, technical knowledge, business judgment, and customer engagement. • Project delivery leadership: The role manages project scope, schedules, communications, documentation, workstreams, milestones, training, execution, and go-live activities while coordinating cross-regional teams and serving as the primary client liaison. • Risk and issue control: Responsibilities include managing scope, cost, schedule, and measurable outcomes; identifying and resolving issues promptly; minimizing disruption; and escalating critical risks to leadership for timely intervention. • Lifecycle and compliance improvement: The Sr. Project Manager oversees projects from intake through closure, follows Implementation Services practices, supports continuous improvement in service delivery, and ensures compliance with corporate, information technology, customer-specific, and Medtronic standards. • Experience and capabilities: Candidates are expected to demonstrate leadership, executive-level communication, organizational discipline, cross-functional influence, strategic judgment, and the ability to oversee infrastructure deployment, cloud migration, security enhancements, system administration, virtualization, and secure networking. A bachelor’s degree is required, advanced education is preferred, PMP or equivalent certification is preferred, and at least 5 years of direct Healthcare IT or SaaS project management and implementation experience is required. The Sr. Project Manager serves as the primary point of accountability for both internal and external stakeholders across a range of customer-facing projects within Acute Care & Monitoring. This role is responsible for leading the application of the Integrated Solution Delivery Model to ensure successful healthcare implementation outcomes. Drawing on a strong foundation in project management, technical expertise, and business acumen, the Sr. Project Manager will guide and influence cross-functional teams and healthcare stakeholders such as technical network infrastructure teams, clinical engineering, hospital operations and facility leaders. They will champion best practices, foster effective communication, and drive high levels of customer adoption and solution success.  This role requires a IT foundational skillset that will leverage your experience in the areas of device set up, configuration and deployment of both hardware and software-based products.  Our customers are typically acute care hospitals, and the users of our medical devices are in patient care units.  Our Digital Health products are both software and hardware-based technologies typically leveraging in place hospital infrastructure. Throughout each implementation, the Sr. Project Manager will collaborate closely with internal clinical and technical leads, service engineers, leadership, and external clinical and technical partners to coordinate and execute all activities critical to project success. Project Management Leadership and Accountability Holds full accountability for the successful delivery of customer outcomes by applying best practices in project organization, stakeholder engagement, benefits realization, risk and issue management, planning and control, change management, and quality assurance. Oversees the operational execution of assigned projects, acting as the primary liaison among external clients, internal project teams, sales, clinical product specialists, and line management. Leads and coordinates one or more cross-regional project teams, ensuring alignment and progress across all workstreams. Lead customer IT and clinical workstream meetings in partnership with our engineers and customer success managers as a subject matter expert with our suite of medical device and software offerings Serves as the main point of contact for external clients, managing project scope, scheduling and facilitating communications, coordinating clinical and technical requirements, and guiding the project through planning, training, execution, and go-live phases. Provides strategic technical and analytical insights to leadership and governance bodies to support informed decision-making. Ensures all project documentation is properly maintained, stored, and shared with relevant team members to support ongoing customer needs. Develops and maintains comprehensive project plans, meeting documentation, and progress reports to track all technical and clinical project activities. Monitors project performance using defined metrics and tools to ensure alignment with goals and timelines. Facilitates collaboration across internal and external clinical and technical teams, ensuring all requirements and outcomes are documented and met. Communicates significant project impacts and account health updates to internal and external stakeholders in a timely and transparent manner. Leads and facilitates project kick-offs and milestone meetings, both onsite and remotely, in accordance with established methodologies. Ensures the completion and proper archiving of all project deliverables and documentation in approved repositories. Risk Mitigation and Issue Resolution Proactively manages risks across all project dimensions to minimize disruptions and ensure strong customer adoption. Maintains control over project constraints: scope, cost, schedule, and measurable outcomes to ensure successful delivery. Identifies and resolves project issues promptly to meet productivity, quality, and client satisfaction goals. Escalates critical risks and issues to leadership as appropriate, ensuring transparency and timely intervention. Operational Improvements Stays current with advancements in project management methodologies and contributes to the continuous improvement of service delivery practices. Oversees all phases of the project lifecycle—from intake through implementation and closure; ensuring alignment with Implementation Services best practices and policies. Ensures full compliance with all corporate, IT, and customer-specific policies and standards, including those of Medtronic. Differentiating Factors Autonomy: Operates independently with minimal supervision, determining strategic approaches to complex challenges. Provides coaching and oversight to junior team members and may lead projects or processes. Organizational Impact: Drives the success of entire projects or processes, building consensus and fostering collaboration to meet team and organizational objectives. Innovation and Complexity: Tackles complex, multi-dimensional problems requiring deep understanding across domains. Recommends and implements process, system, or product improvements to enhance performance. Balances strategic vision with tactical execution. Communication and Influence: Engages with C-suite executives, senior leaders, clients, vendors, and partners. Communicates critical updates, negotiates outcomes, and influences decision-making through briefings and strategic dialogue. Professional Requirements Demonstrates strong leadership and accountability for project outcomes. PMP or equivalent industry