Repair Representative

Job description

Job TitleRepair Representative Job DescriptionRepair Representative (Murrysville, PA) Support our Sleep & Respiratory Care customers by providing timely, accurate assistance with product repairs, replacements, warranty needs, and other post-sales service requests. Your role: Provide post-sales customer support for product repairs, replacements, warranty requests, estimates, invoices, and other service-related needs. Respond to customer requests through phone, email, and e-store service channels. Research and resolve customer inquiries, providing information on products, services, and established processes as needed. Coordinate service requests and help guide customers through the repair and service process. Maintain accurate documentation while delivering a positive customer experience through clear communication, organization, and attention to detail. You're the right fit if: You have a high school diploma or vocational education; an associate degree or higher is preferred. You've acquired 1+ years of customer service or call center experience. Your skills include proficiency with Microsoft Office, including Excel and Outlook, professional email communication, and the ability to learn and follow established processes and systems in a regulated environment. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. You’re an organized, detail-oriented customer service professional with strong written and verbal communication skills, the ability to manage multiple priorities, and a collaborative approach to delivering accurate and timely customer support. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an office role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in Murrysville, PA $18.00 to $28.00. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Murrysville, PA. #ConnectedCare This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.