Product Manager, Card Not Present Payments

Job description

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Product Manager, Card Not Present Payments As a Sr. Product Manager you’ll drive the strategy, execution, and continuous optimization for key features within Clover’s Card Not Present (CNP) payments portfolio, including e-commerce APIs and integrations, alternative payment methods, authorization optimization, and payment system compliance. This is an individual contributor role at the heart of Clover’s omnichannel strategy, focused on expanding merchant features, growing transaction volume, and delivering seamless digital payment experiences. You’ll work closely across engineering, product design, product marketing, developer relations, and sales channels to build and scale market-leading solutions. Product Strategy Contribute to the card-not-present payment product strategy aligned with Clover’s overall mission, target vertical markets, and growth objectives. Execute on the product vision and feature roadmap across Clover’s e-commerce, mobile, and API/SDK capabilities, addressing merchant needs and market opportunities. Help identify emerging trends and technologies in online payments and alternative payment methods to drive competitive differentiation. Define our e-commerce integrations and developer partner strategy spanning key platforms and third-party developer solutions. Present product feature updates, performance metrics, and feature roadmaps to cross-functional stakeholders and leadership. Product Development & Roadmapping Drive the end-to-end product development lifecycle from ideation through launch, ensuring timely, high-quality delivery of secure, scalable online payment capabilities. Develop deep understanding of Clover’s target merchant segments (restaurant, retail, services, healthcare) and translate segment-level needs into CNP product roadmaps. Collaborate with engineering, architecture, and design teams to define technical requirements and payment API/SDK specifications. Manage semi-annual card brand compliance mandates, PCI requirements, and regional payment and security rules. Translate product delivery into measurable revenue growth, high-margin transaction volume, and improved authorization rates. Go-To-Market Partner closely with product marketing, commercialization, sales channels, and developer relations to train sales teams and educate the market on Clover's CNP capabilities. Collaborate with developer outreach and partner teams to support third-party developers building on Clover e-commerce APIs. Customer Focus Help conduct in-depth market and user research to understand merchant and consumer pain points and the competitive landscape. Gather and analyze customer feedback, operational data, decline rates, fraud rates, and other data to understand opportunities for improvement. Ensure high levels of customer satisfaction and retention by delivering secure, compliant, and reliable payment experiences. What You Will Need to Have:5+ years of product management experience, with at least 3 years dedicated to card-not-present payments, e-commerce, or payment gateway solutions. Deep knowledge of developer APIs, RESTful web services, and mobile SDKs for e-commerce integration. Thorough understanding of the online payments ecosystem — acquirers, gateways, fraud management, PCI compliance, etc. Familiarity with alternative payment methods, including Pay by Bank, digital wallets, and Buy Now Pay Later solutions. Strong analytical and commercial instincts — comfortable with market sizing, cost-benefit tradeoffs, build/buy/partner decisions, and business case development. Strong cross-functional collaboration skills; able to partner effectively with engineering, design, sales, operations, and marketing teams. What Is Nice To Have: Experience with SMB or merchant-facing products strongly preferred. International product experience (EMEA, APAC, or LATAM) a plus. Bachelor’s degree required; MBA or engineering background a plus. How you’ll work: This role is on-site. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. This role requires use of a computer and audio equipment. Visa Sponsorship You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Salary Range $100,000.00 - $165,600.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion. Thank you for considering employment with Fiserv.  Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.