Warszawa Head Of Customer Service EV Europe

Job description

Provide disciplinary and operational leadership for a team of customer service employees responsible for the Order-to-Cash process of the respective Strategic Business Unit Define and implement sales channel strategy, service-level targets and selling-cost objectives in collaboration with Sales and Global Business Unit Management Own decisions on processes and enabling tools, adapting solutions to Business Unit - specific market and customer needs Handle internal interfaces with supply chain (planning, transport) to ensure end to end order fulfillment Coach and develop and support team members to maintain required capabilities and service delivery standards Monitor performance via monthly reports and KPIs; initiate corrective actions and continuous improvement measures to boost quality, efficiency and effectiveness Ensure service quality and compliance with BASF internal standards and policies Drive service standardization, process automation and efficiency initiatives, promoting business process excellence and best practices as well as lead local innovation and digitalization activities Foster collaboration and knowledge exchange with internal stakeholders and other business units Drive innovation – drive local activities with focus on business process excellence, efficiency and digitalization QUALIFICATIONS Master’s degree in in Business Administration or a comparable qualification At least 5 years of professional experience in leadership position within customer service / supply chain areas A strong service orientation and enthusiasm for identifying the best solutions for our customers In-depth knowledge in customer service and supply chain, as well as a strong understanding of Order-to-Cash processes Proficient in common MS Office applications and SAP/R3-Cobalt or S4Hana Experience in change management/transformation skills/driving innovation/setting up business processes Experience with setting up business processes Project management and presentation skills Advanced English German (at least intermediate level) would be an advantage ABOUT US At BASF, the chemistry is right. Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us – in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief. Apply now POL | POL BASF Polska Sp. z o.o. Logistics & Supply Chain Management Permanent 145635 Logistics and Supply Chain Poland Work model: Hybrid Credits Data protection Contact Follow us Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © BASF SE 2019