Hyderabad Team Lead IND 500032

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description: Job Description Team Leader (TL) - Job Description Role Summary: The Team Leader is responsible for managing team performance, ensuring adherence to operational procedures, achieving service level targets, driving process excellence, and fostering employee development. The role requires strong people management, analytical, coaching, and stakeholder management skills to deliver high-quality results while ensuring client satisfaction. Key Responsibilities Team & People Management Lead, manage, and motivate a team to achieve business and operational goals. Conduct regular performance reviews, coaching sessions, and feedback discussions. Identify training and development needs and mentor team members for career growth. Foster a positive work environment and drive employee engagement initiatives. Manage attendance, leaves, roster planning, and resource allocation to ensure uninterrupted operations. Performance Management Monitor individual and team performance against defined KPIs and SLAs. Drive productivity, quality, and compliance metrics through continuous performance tracking. Develop performance improvement plans and ensure timely execution. Recognize and reward high performers while addressing performance concerns proactively. Process & Operational Excellence Ensure adherence to standard operating procedures, regulatory requirements, and organizational policies. Maintain service levels and process metrics in line with client and business expectations. Analyze operational trends and identify opportunities for process improvements. Manage escalations effectively and ensure timely resolution of issues. Coaching & Development Conduct regular coaching sessions to enhance team capability and performance. Provide guidance on process updates, quality requirements, and operational best practices. Develop future leaders within the team through mentoring and structured development plans. Reporting & Analysis Generate, interpret, and present MIS reports to monitor operational performance. Use analytical reasoning to identify gaps, trends, risks, and improvement opportunities. Support management with data-driven insights and recommendations. Stakeholder & Client Management Maintain effective communication with clients, cross-functional teams, and internal stakeholders. Ensure delivery of exceptional client service and promote a culture of client delight. Collaborate with onshore counterparts and support teams to achieve business objectives. ͏ Required Skills & Qualifications Technical & Functional Skills Strong knowledge of operational procedures and service level management. Understanding of process metrics, compliance, and regulatory requirements. Proficiency in MS Office Suite (Excel, Word, PowerPoint). Good MIS and reporting knowledge. Strong analytical and problem-solving abilities. Escalation handling and risk management expertise. Behavioural Competencies Excellent verbal and written communication skills. Strong interpersonal and stakeholder management capabilities. Ability to manage large and complex teams. Sound decision-making and judgement skills. Strong client-centric approach and focus on service excellence. Good listening skills with the ability to influence and guide others. Ability to resolve conflicts through collaboration and a win-win approach. High attention to detail and quality orientation. Positive attitude towards coaching, mentoring, and employee development. Preferred Experience Proven experience in team leadership, people management, and operations management. Experience in performance management, coaching, and client-facing environments. Ability to work effectively across multiple organisational units and geographies. Key Success Measures: SLA Achievement | Productivity | Quality Scores | Team Engagement | Attrition Control | Client Satisfaction | Compliance Adherence | Process Improvement Initiatives ͏ Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client s end ͏ ͏ Mandatory Skills: Geographic Information Systems(Maps) . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Apply Now Start applying with LinkedIn Please wait... Information at a Glance Get Job Alerts Receive notifications when we have open roles and get other relevant career news ">Register > Join Us Explore open roles that match your interests and skills ">Search Jobs > If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com . Do not email your resume to this ID as it is not monitored for resumes and career applications. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com . We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity. 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