Senior Administrator Hardware Asset Management

Job description

Manage end-to-end IT asset lifecycle including allocation, tracking, and decommissioning • Maintain asset inventory accuracy across systems and tools • Update and manage CMDB records including asset ownership, status, and location • Perform periodic data validation and reconciliation of asset records • Track hardware and software assets and provide reporting and dashboards • Support incident, change, and problem management teams with asset data • Manage asset-related service requests and updates • Provide asset data for audits and compliance requirements • Ensure SLA adherence for asset-related activities • Coordinate with ITSM, infrastructure, and procurement teams Key Responsibilities The ITSM Process Manager L2 (Asset Management) is responsible for operational execution and governance support of IT Asset Management processes within a managed services environment. The role ensures accurate asset tracking, CMDB data integrity, SLA adherence, and support for audit and compliance requirements. Skill Requirements Experience in IT Asset Management (ITAM / HAM) • Knowledge of CMDB management and data accuracy practices • Understanding of ITIL ITSM processes • Familiarity with ITSM tools (ServiceNow preferred) • Basic understanding of infrastructure environments Other Requirements Experience 4–7 years in ITSM / Asset Management roles within enterprise or managed services environments Key KPIs • Accuracy of CMDB and asset data • SLA adherence for asset-related requests • Timeliness of asset updates • Audit readiness and compliance performance • Reduction in asset discrepancies Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. 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