Tower Lead

Job description

ITIL Processes awareness and adhering to Perform root cause analysis Design and Plan Solutions Troubleshooting technical issues Provide Solution for escalated calls Defining processes and ensuring that the processes are adhered to Oversees and is responsible for successful completion of Installation, configuration and migration Understanding of Multi-geo support environment Responsible for building / maintaining a test environment Responsible for strategizing a backup plan and test plan for failure scenario Improves and maintains customer and employee satisfaction Planning Backup/Restoration Strategy for 24x7 operation support Suggesting patches/upgrades to maintain security level Testing / Auditing/processes as required from time to time Identify Skill gaps and plan for training / knowledge updating Perform H/W & performance tuning and maintenance Day-to-Day reporting analysis tasks Vendor co-ordination & followup Key Responsibilities Planning and designing Linux server provisioning Installing, configuring and maintaining Linux Servers ( RHEL, SLES ) Hands on experience on managing Red Hat openstack cluster 13.x,16.x, 17.x and 18.x, Canonical OpenStack, Platform9, Virtuozzo Onboarding, migrating workload to Openstack Review develop HLD/LLD for Openstack and Ceph deployments Design, Deployment of Production grade Openstack environment writting roles, templates and automation around it Advance ceph storage cluster deployment and management Backup strategy for Openstack setup (ex. Overcloud and undercloud) Technologies like SRIOV/DPDK, NUMA, Huge pages CPU pinning in Openstack for Optimal performance Planning and designing High availability solution around Linux or Veritas Cluster Installation and configuration of HA environment using Linux pacemaker or Veritas Cluster. Configuration and administration of Linux and Veritas logical volume manager. Installing and Maintaining Linux Kickstart / AI environment Patch and Package administration: Satellite Server, Yum Writing shell scripts to acomplish day to day system administration task Configuring and supporting HP C7000 Chassis, HP Blades/proliant/Rack Mount, IBM, Dell x86 Servers Troubleshooting Hardware and Operating system related issue Administer and configure various FS like Ext3/4, VxFS, XFS, Pseudo FS Installation, configuration and management of Network bonding and I/O Multipathing Capacity planning and fine tune system for optimal performance Understanding of SAN and NAS storage. Should possess knowledge of Storage and Network towers. Administration of NIS or LDAP environment Configuring Linux and Openstack related Security baseline Performance Management & fine tuning Experience in System Fault Tolerance Design, Business continuity and Disaster recovery planning Vendor(OEM) Coordination to Troubleshoot and fix HW issues, co-ordination,install H/W, Firmware Planning Work on Problem management case (Collecting re-occurring incidents) Advance patch Management for large count UNIX/Linux Servers in Enterpirse Data Center using Satellite/opsware/BladeLogic Advance Cluster set up using IO fencing, More than 3 nodes, Enterprise Storage Access, Multiple Fail Over scenario, geo Cluster, Across Chasis, custom Application service Group etc UNIX Virtual servers (LPAR,LDOM,HP-VM,KVM) Architecture Design inclusing H/W, Resource Assignation etc Planning and Testing Disaster recovery solution. Server Migration planning for P2P, P2V,V2V problem Analysis and Resolution for mass issue and latest technology upgrade in environment based on business goals Architecture design for HLD, LLD, BOM finalization for Enterpise Data center Server hosting Advance Job Automation on enterpise/critical servers with significant business impact Enterprise level Server Storage Configuration of DAS, SAN & NAS, ISCSI with reduntant fault tolerance set up, high performance impact Soft Skills Skill Requirements Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. 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