Senior Support Lead

Job description

Site Reliability Engineer (SRE) – Economic Crime Services We are looking for an experienced Site Reliability Engineer (SRE) to support and enhance critical Economic Crime platforms. The role focuses on ensuring platform reliability, availability, performance, and operational excellence through proactive monitoring, incident management, automation, and continuous improvement. Key Responsibilities Manage production support, incident resolution, and root cause analysis. Ensure high availability, resilience, and performance of business-critical applications. Automate operational processes using Python and Shell scripting. Monitor and optimize applications, infrastructure, and AWS cloud services. Support releases, deployments, and platform reliability improvements. Drive observability, vulnerability remediation, risk controls, and operational governance. Collaborate with engineering and infrastructure teams to improve system stability and scalability. Required Skills Strong Unix/Linux administration and troubleshooting. Oracle Database, SQL, and PL/SQL expertise. Python and Shell scripting for automation. AWS services (EC2, S3, CloudWatch, Lambda, Glue, Athena). Production Support / SRE / Incident Management experience. Monitoring tools such as Splunk, Dynatrace, AppDynamics, or Grafana. Good understanding of ITIL, DevOps, CI/CD, and Reliability Engineering. Key Responsibilities Site Reliability Engineer (SRE) – Economic Crime Services We are looking for an experienced Site Reliability Engineer (SRE) to support and enhance critical Economic Crime platforms. The role focuses on ensuring platform reliability, availability, performance, and operational excellence through proactive monitoring, incident management, automation, and continuous improvement. Key Responsibilities Manage production support, incident resolution, and root cause analysis. Ensure high availability, resilience, and performance of business-critical applications. Automate operational processes using Python and Shell scripting. Monitor and optimize applications, infrastructure, and AWS cloud services. Support releases, deployments, and platform reliability improvements. Drive observability, vulnerability remediation, risk controls, and operational governance. Collaborate with engineering and infrastructure teams to improve system stability and scalability. Required Skills Strong Unix/Linux administration and troubleshooting. Oracle Database, SQL, and PL/SQL expertise. Python and Shell scripting for automation. AWS services (EC2, S3, CloudWatch, Lambda, Glue, Athena). Production Support / SRE / Incident Management experience. Monitoring tools such as Splunk, Dynatrace, AppDynamics, or Grafana. Good understanding of ITIL, DevOps, CI/CD, and Reliability Engineering. Skill Requirements Site Reliability Engineer (SRE) – Economic Crime Services We are looking for an experienced Site Reliability Engineer (SRE) to support and enhance critical Economic Crime platforms. The role focuses on ensuring platform reliability, availability, performance, and operational excellence through proactive monitoring, incident management, automation, and continuous improvement. Key Responsibilities Manage production support, incident resolution, and root cause analysis. Ensure high availability, resilience, and performance of business-critical applications. Automate operational processes using Python and Shell scripting. Monitor and optimize applications, infrastructure, and AWS cloud services. Support releases, deployments, and platform reliability improvements. Drive observability, vulnerability remediation, risk controls, and operational governance. Collaborate with engineering and infrastructure teams to improve system stability and scalability. Required Skills Strong Unix/Linux administration and troubleshooting. Oracle Database, SQL, and PL/SQL expertise. Python and Shell scripting for automation. AWS services (EC2, S3, CloudWatch, Lambda, Glue, Athena). Production Support / SRE / Incident Management experience. Monitoring tools such as Splunk, Dynatrace, AppDynamics, or Grafana. Good understanding of ITIL, DevOps, CI/CD, and Reliability Engineering. Other Requirements Site Reliability Engineer (SRE) – Economic Crime Services We are looking for an experienced Site Reliability Engineer (SRE) to support and enhance critical Economic Crime platforms. The role focuses on ensuring platform reliability, availability, performance, and operational excellence through proactive monitoring, incident management, automation, and continuous improvement. Key Responsibilities Manage production support, incident resolution, and root cause analysis. Ensure high availability, resilience, and performance of business-critical applications. Automate operational processes using Python and Shell scripting. Monitor and optimize applications, infrastructure, and AWS cloud services. Support releases, deployments, and platform reliability improvements. Drive observability, vulnerability remediation, risk controls, and operational governance. Collaborate with engineering and infrastructure teams to improve system stability and scalability. Required Skills Strong Unix/Linux administration and troubleshooting. Oracle Database, SQL, and PL/SQL expertise. Python and Shell scripting for automation. AWS services (EC2, S3, CloudWatch, Lambda, Glue, Athena). Production Support / SRE / Incident Management experience. Monitoring tools such as Splunk, Dynatrace, AppDynamics, or Grafana. Good understanding of ITIL, DevOps, CI/CD, and Reliability Engineering. Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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