Sr Consultant

Job description

KEY RESPONSIBILITIES & JOB DESCRIPTION Provide advanced troubleshooting for complex OnSpring configuration, workflow, notification, reporting, dashboard, assessment, data, access, and integration issues. Administer, configure, maintain, and support OnSpring applications and deployed GRC solutions. Perform incident investigation, problem analysis, root cause analysis, and corrective-action tracking for recurring or high-impact issues. Coordinate technical escalations with OnSpring Product Support, internal stakeholders, and third-party providers. Support approved configuration changes, impact assessments, release validation, deployment verification, and post-release issue resolution. Support approved data corrections, imports, exports, and investigation of data quality or integrity issues. Provide technical guidance, troubleshooting support, and knowledge transfer to application support and business teams. Maintain runbooks, known-error records, support procedures, and technical knowledge articles. Participate in application transition, knowledge transfer, go-live, and stabilization activities, as applicable. Contribute to operational reporting, service reviews, and technical discussions with relevant stakeholders. Ensure activities comply with applicable security, change, access, and operational procedures. SKILLS Strong hands-on experience in OnSpring platform configuration, administration, implementation, and production support. Experience with OnSpring applications, forms, fields, workflows, assessments, notifications, reports, dashboards, lookups, roles, and permissions. Strong analytical and troubleshooting skills for complex SaaS application and configuration issues. Knowledge of GRC processes such as Risk, Compliance, Audit, Policy, Third-Party Risk, Issues, and Business Continuity. Experience with incident, service request, problem, change, release, and knowledge management processes. Understanding of REST APIs, integrations, data exchange, SSO, automated provisioning, and access-control concepts. Experience with ServiceNow or another enterprise ITSM platform. Strong communication, documentation, stakeholder-management, and team-mentoring skills. Good to have Experience supporting OnSpring implementations, migrations, or transitions to operations. Experience working with OnSpring Product Support and managing vendor escalations. Knowledge of SQL, data analysis, integration troubleshooting, and enterprise reporting concepts. Experience in Agile and ITIL-aligned application support environments. OnSpring certification and ITIL Foundation certification. Worked on migration from other tools to OnSpring PLATFORM /TOOL EXPERTISE OnSpring ServiceNow Jira or Azure DevOps Microsoft Visio Microsoft Excel and PowerPoint QUALIFICATIONS B.E./B.Tech, MCA, or equivalent degree. OnSpring certification preferred. Key Responsibilities Details : JD for OnSpring Consultant POSITION Technical Consultant - OnSpring Governance, Risk and Compliance (GRC) Platform EXPERIENCE 8+ Years overall experience, including 5+ years of hands-on OnSpring experience KEY RESPONSIBILITIES & JOB DESCRIPTION Provide advanced troubleshooting for complex OnSpring configuration, workflow, notification, reporting, dashboard, assessment, data, access, and integration issues. Administer, configure, maintain, and support OnSpring applications and deployed GRC solutions. Perform incident investigation, problem analysis, root cause analysis, and corrective-action tracking for recurring or high-impact issues. Coordinate technical escalations with OnSpring Product Support, internal stakeholders, and third-party providers. Support approved configuration changes, impact assessments, release validation, deployment verification, and post-release issue resolution. Support approved data corrections, imports, exports, and investigation of data quality or integrity issues. Provide technical guidance, troubleshooting support, and knowledge transfer to application support and business teams. Maintain runbooks, known-error records, support procedures, and technical knowledge articles. Participate in application transition, knowledge transfer, go-live, and stabilization activities, as applicable. Contribute to operational reporting, service reviews, and technical discussions with relevant stakeholders. Ensure activities comply with applicable security, change, access, and operational procedures. SKILLS Strong hands-on experience in OnSpring platform configuration, administration, implementation, and production support. Experience with OnSpring applications, forms, fields, workflows, assessments, notifications, reports, dashboards, lookups, roles, and permissions. Strong analytical and troubleshooting skills for complex SaaS application and configuration issues. Knowledge of GRC processes such as Risk, Compliance, Audit, Policy, Third-Party Risk, Issues, and Business Continuity. Experience with incident, service request, problem, change, release, and knowledge management processes. Understanding of REST APIs, integrations, data exchange, SSO, automated provisioning, and access-control concepts. Experience with ServiceNow or another enterprise ITSM platform. Strong communication, documentation, stakeholder-management, and team-mentoring skills. Good to have Experience supporting OnSpring implementations, migrations, or transitions to operations. Experience working with OnSpring Product Support and managing vendor escalations. Knowledge of SQL, data analysis, integration troubleshooting, and enterprise reporting concepts. Experience in Agile and ITIL-aligned application support environments. OnSpring certification and ITIL Foundation certification. Worked on migration from other tools to OnSpring PLATFORM /TOOL EXPERTISE OnSpring ServiceNow Jira or Azure DevOps Microsoft Visio Microsoft Excel and PowerPoint QUALIFICATIONS B.E./B.Tech, MCA, or equivalent degree. OnSpring certification preferred. Skill Requirements Details : JD for OnSpring Consultant POSITION Technical Consultant - OnSpring Governance, Risk and Compliance (GRC) Platform EXPERIENCE 8+ Years overall experience, including 5+ years of hands-on OnSpring experience KEY RESPONSIBILITIES & JOB DESCRIPTION Provide advanced troubleshooting for complex OnSpring configuration, workflow, notification, reporting, dashboard, assessment, data, access, and integration issues. Administer, configure, maintain, and support OnSpring applications and deployed GRC solutions. Perform incident investigation, problem analysis, root cause analysis, and corrective-action tracking for recurring or high-impact issues. Coordinate technical escalations with OnSpring Product Support, internal stakeholders, and third-party providers. Support approved configuration changes, impact assessments, release validation, deployment verification, and post-release issue resolution. Support approved data corrections, imports, exports, and investigation of data quality or integrity issues. Provide technical guidance, troubleshooting support, and knowledge transfer to application support and business teams. Maintain runbooks, known-error records, support procedures, and technical knowledge articles. Participate in application transition, knowledge transfer, go-live, and stabilization activities, as applicable. Contribute to operational reporting, service reviews, and technical discussions with relevant stakeholders. Ensure activities comply with applicable security, change, access, and operational procedures. SKILLS Strong hands-on experience in OnSpring platform configuration, administration, implementation, and production support. Experience with OnSpring applications, forms, fields, workflows, assessments, notifications, reports, dashboards, lookups, roles, and permissions. Strong analytical and troubleshooting skills for complex SaaS application and configuration issues. Knowledge of GRC processes such as Risk, Compliance, Audit, Policy, Third-Party Risk, Issues, and Business Continuit