Analyst (Support & Operations)

Job description

Monitor Linux servers, alerts, system availability, and infrastructure health. Perform basic Linux administration and troubleshooting for RHEL/CentOS/Oracle Linux environments. Handle L1 incidents and service requests within defined SLA timelines. Troubleshoot basic CPU, memory, disk space, filesystem, network connectivity, and process-related issues. Perform user/group administration, password resets, permissions, and access-related activities. Monitor filesystems and perform basic disk-space cleanup as per approved procedures. Check system logs, running processes, services, mounts, and server health. Start/stop/restart services using approved operational procedures. Perform routine activities such as server health checks, service validation, log monitoring, and job verification. Support patching, reboot, maintenance, and post-change validation activities. Execute standard changes and operational runbooks under defined processes. Create, update, and track incidents, service requests, and change tickets in ServiceNow or equivalent ITSM tools. Escalate complex OS, performance, storage, network, security, or application issues to L2/L3 teams with relevant troubleshooting details. Participate in 24x7 rotational shifts/on-call support, where required. Maintain operational documentation, SOPs, runbooks, and knowledge articles. Follow Incident, Change, Problem, Security, and Compliance processes. Key Responsibilities Monitor Linux servers, alerts, system availability, and infrastructure health. Perform basic Linux administration and troubleshooting for RHEL/CentOS/Oracle Linux environments. Handle L1 incidents and service requests within defined SLA timelines. Troubleshoot basic CPU, memory, disk space, filesystem, network connectivity, and process-related issues. Perform user/group administration, password resets, permissions, and access-related activities. Monitor filesystems and perform basic disk-space cleanup as per approved procedures. Check system logs, running processes, services, mounts, and server health. Start/stop/restart services using approved operational procedures. Perform routine activities such as server health checks, service validation, log monitoring, and job verification. Support patching, reboot, maintenance, and post-change validation activities. Execute standard changes and operational runbooks under defined processes. Create, update, and track incidents, service requests, and change tickets in ServiceNow or equivalent ITSM tools. Escalate complex OS, performance, storage, network, security, or application issues to L2/L3 teams with relevant troubleshooting details. Participate in 24x7 rotational shifts/on-call support, where required. Maintain operational documentation, SOPs, runbooks, and knowledge articles. Follow Incident, Change, Problem, Security, and Compliance processes. Skill Requirements Monitor Linux servers, alerts, system availability, and infrastructure health. Perform basic Linux administration and troubleshooting for RHEL/CentOS/Oracle Linux environments. Handle L1 incidents and service requests within defined SLA timelines. Troubleshoot basic CPU, memory, disk space, filesystem, network connectivity, and process-related issues. Perform user/group administration, password resets, permissions, and access-related activities. Monitor filesystems and perform basic disk-space cleanup as per approved procedures. Check system logs, running processes, services, mounts, and server health. Start/stop/restart services using approved operational procedures. Perform routine activities such as server health checks, service validation, log monitoring, and job verification. Support patching, reboot, maintenance, and post-change validation activities. Execute standard changes and operational runbooks under defined processes. Create, update, and track incidents, service requests, and change tickets in ServiceNow or equivalent ITSM tools. Escalate complex OS, performance, storage, network, security, or application issues to L2/L3 teams with relevant troubleshooting details. Participate in 24x7 rotational shifts/on-call support, where required. Maintain operational documentation, SOPs, runbooks, and knowledge articles. Follow Incident, Change, Problem, Security, and Compliance processes. Other Requirements Monitor Linux servers, alerts, system availability, and infrastructure health. Perform basic Linux administration and troubleshooting for RHEL/CentOS/Oracle Linux environments. Handle L1 incidents and service requests within defined SLA timelines. Troubleshoot basic CPU, memory, disk space, filesystem, network connectivity, and process-related issues. Perform user/group administration, password resets, permissions, and access-related activities. Monitor filesystems and perform basic disk-space cleanup as per approved procedures. Check system logs, running processes, services, mounts, and server health. Start/stop/restart services using approved operational procedures. Perform routine activities such as server health checks, service validation, log monitoring, and job verification. Support patching, reboot, maintenance, and post-change validation activities. Execute standard changes and operational runbooks under defined processes. Create, update, and track incidents, service requests, and change tickets in ServiceNow or equivalent ITSM tools. Escalate complex OS, performance, storage, network, security, or application issues to L2/L3 teams with relevant troubleshooting details. Participate in 24x7 rotational shifts/on-call support, where required. Maintain operational documentation, SOPs, runbooks, and knowledge articles. Follow Incident, Change, Problem, Security, and Compliance processes. 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