Track Manager EMC Avamar, EMC NetWorker

Job description

This role oversees the operations management of enterprise-scale backup and data protection environments, leveraging deep expertise in EMC Avamar, EMC Legato, and Rubrik Cloud Data Management platforms. The position is responsible for driving continuous process improvement, ensuring operational excellence, and meeting stringent client SLAs while mentoring support teams and fostering innovation in data protection practices. Key Responsibilities 1. Lead operations management using EMC Avamar and EMC Legato, ensuring robust data backup, recovery, and retention processes that adhere to client SLAs and compliance requirements. 2. Drive continuous improvement initiatives by analyzing operational data from Rubrik CDM and EMC platforms, recommending and implementing process enhancements for greater efficiency and reliability. 3. Provide expert technical guidance and mentorship to support teams on troubleshooting, root cause analysis, and complex issue resolution involving Rubrik and EMC data protection technologies. 4. Oversee incident and change management workflows, utilizing Rubrik and EMC toolsets to minimize downtime and ensure prompt, effective service restoration. 5. Collaborate with internal teams to design and implement innovative solutions for data lifecycle management, leveraging the advanced features of Rubrik CDM and EMC Legato. 6. Ensure transparent communication of project and operational goals, facilitating knowledge sharing and strategic alignment within the team. 7. Evaluate and introduce emerging data protection technologies and automation tools, driving innovation in operational processes and service delivery. Skill Requirements 1. Excellent Knowledge Of Backup, Recovery, Archiving, And Disaster Recovery Strategies In Enterprise Environments. 2. Advanced Skills In Troubleshooting, Performance Tuning, And Root Cause Analysis For Emc And Rubrik Solutions. 3. Strong Understanding Of Incident, Problem, And Change Management Processes In ItilBased Operations. 4. Excellent Leadership, Mentoring, And Communication Skills To Drive Team Performance And Operational Goals. 5. InDepth Experience With Automation, Scripting, And Process Optimization In Data Protection Operations. Other Requirements 1. Optional but valuable: EMC Proven Professional Certification (EMCIE or EMCCA), Rubrik Certified Systems Administrator (RCSA) Maximum Salary (US): Minimum Salary (US): Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. 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