Commercial Service Manager M F D

Job description

About the Job The Commercial Service Manager is responsible for steering the financial performance of the service portfolio, partnering closely with Finance, Business, and Service Management on forecasting, pricing, budgeting, financial planning, and P&L management. The role translates commercial requirements into actionable insights that support informed business decisions and sustainable growth. Success in this role requires strong financial and commercial acumen, combined with the ability to bridge financial, operational, and managerial perspectives. Key responsibilities include financial oversight, performance monitoring, reporting, compliance, and strategic analysis to drive profitability and competitiveness. An important focus area of the role is leveraging AI and automation to drive efficiency and business value. The ideal candidate should be AI-literate and experienced with Generative AI tools, leveraging them to optimize financial reporting, improve forecasting and decision-making, and automate commercial and operational processes across the Center of Excellence. This is a highly autonomous role requiring a proactive mindset, strong analytical skills, attention to detail, and the ability to effectively influence and collaborate with senior stakeholders. What you do Ensure the billing accuracy of Service Provider costs incl. monthly volume reporting to AZ Technology Service Lines. Identify and optimize the process for Products which were excluded from automated billing in SNOW; validate continuously the charging accuracy of SNOW. Request and track orders from vendors. Create and push for approval revenue quotations (O2I) to Account Management and the Oes. Resolve OE disputes in the AZTechnology Dispute Management tool - work together with account managers and OEs to resolve charging disputes raised by the Oes. Create and follow-up on spend approval requests in order to reach Purchase Order creation. Create both internal and external time tracking packages for the whole workforce and manage monthly accurate time recording and billing of external consultants. Determine and enter monthly accruals both for missing revenues and missing costs. Integrate and collaborate with other Commercial Service Managers from Workplace Services. Manage and coordinate overarching financial processes like pricing, planning and charging of assigned products. Perform annually the Planning/Budget entries for SAP. Perform annually and ad-hoc (Re-)Pricing of the services to meet cost+. Be the finance owner of the business case creation of new services, move from legacy to to-be (transformation programs) as well as brand new rollouts to new Operating Entities. Controlling of actuals VS plan figures, analysis of deviations and their drivers as well as recommendation and execution of measures to ensure plan achievement. Create and analyze regular and ad-hoc reports from SAP CAP/BAP, Service Now, to support inquiries from Commercial Service Management and Finance. Presentation of financial data and results towards upper management. Provide advice to managers, challenge them and proactively work on business problems and opportunities, ensuring quality control over financial reporting and transactions. Leverage AI tools such as Claude and other Generative AI solutions to automate financial and commercial processes, improve reporting accuracy, and increase productivity. Drive the adoption of digital and AI-enabled solutions across the Center of Excellence, promoting innovation and data-driven decision-making. Design and implement AI-driven tools for financial reporting optimization, forecasting enhancement, commercial data analysis, and automated operational workflows. Ensure compliance with internal financial policies, governance standards, and approval processes. What you bring University degree in Finance, Economics, Business Administration, or a related field, with 5+ years of relevant experience in Finance, Controlling, Commercial Management, or a Finance Business Partner/Commercial Service Manager role. Proven experience in financial controlling, budgeting, forecasting, management reporting, and commercial steering within a service-oriented environment. Strong understanding of financial planning, P&L management, cost controlling, management accounting principles, and performance management. Hands-on experience with SAP (FI/CO, MM, and related modules), including profit center reporting, purchase order management, financial closing, and planning activities; familiarity with SAP Analytics Cloud (SAC) is an advantage. Strong proficiency in Excel, financial modelling, and data visualization tools such as Power BI. Good understanding of cost allocation models, transfer pricing, intercompany charging mechanisms, and cost center management. Solid understanding of the end-to-end financial lifecycle across both IT run and project environments, from planning and pricing through forecasting, variance analysis, and billing. Strong analytical and problem-solving skills, with the ability to interpret complex financial data, identify key insights, and drive issues through to resolution. Experience in process improvement, project management, and service management practices; ITIL certification or training is considered a plus. Strong stakeholder management and influencing skills, with the ability to collaborate effectively across Finance, Business, Service Management, Controlling, PMO, and Senior Leadership. AI literacy and hands-on experience with Generative AI tools such as Claude or similar platforms, with the ability to leverage AI for financial reporting optimization, forecasting enhancement, process automation, and decision support. Understanding of AI concepts and emerging technologies, with a passion for identifying innovative use cases that create measurable business value and operational efficiencies. Excellent verbal and written communication skills in English, with the ability to translate complex financial topics into clear and concise messages for senior stakeholders. Ability to manage and prioritize tasks and time efficiently and manage sensitive and sometimes confidential information. Independent, proactive, result-oriented working style, with strong ownership, attention to detail, and the ability to manage multiple priorities in a dynamic international environment. Ability to work effectively within virtual, multicultural teams and handle sensitive and confidential information with professionalism and discretion. What we offer We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad. We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location). From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach. About Allianz Technology With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience. We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ra