Customer Account Manager

Job description

Your Job Georgia-Pacific Containerboard is seeking a Customer Account Manager to provide end-to-end support for domestic customer accounts. This role processes incoming orders, coordinates production demand, manages order fulfillment, and helps ensure customer delivery requirements are met. The Customer Account Manager serves as a primary customer contact and partners with sales representatives, manufacturing operations, transportation providers, third-party logistics providers, warehouses, and internal capability teams to develop service-focused and cost-effective solutions. This position is based in Atlanta, Georgia, and follows a hybrid work schedule. Occasional after-hours availability may be required to support West Coast customers and resolve urgent shipment needs. What You Will Do Entering a high volume of complex customer purchase orders with strong attention to detail, planning production timing, and tracking shipments through delivery. Building trusted customer relationships, understanding account needs and trends, and serving as the primary interface for supply chain support. Receiving and managing orders, changes, and cancellations; clarifying customer needs; and communicating updates, delays, and requests to customers and sales representatives. Resolving order fulfillment issues that arise during production, transportation, or warehouse storage. Coordinating product shipments, expediting urgent orders, and arranging pickup or return of defective product when needed. Partnering with sales and cross-functional teams, including operations, manufacturing, transportation, warehousing, and other capability groups, to implement service and cost solutions. Identifying root causes, evaluating service and cost tradeoffs, recommending practical solutions, and driving issues through resolution with urgency and sound economic thinking. Maintaining accurate customer pricing within GP’s ERP system. Managing customer account credits and debits when issues arise. Monitoring and managing warehouse inventory levels to help ensure required products are available for shipment. Providing occasional after-hours support for urgent customer needs, including locating or tracking time-sensitive truck and rail shipments. Who You Are (Basic Qualifications) Bachelor’s degree and/or 5+ years relevant work experience Customer account management or supply chain experience Proficiency in Microsoft Excel, including creating and modifying spreadsheets, using formulas, and analyzing or manipulating data Ability to manage competing priorities with strong attention to detail and follow-through Strong written and verbal communication skills Willingness to travel up to 10% for mill and customer visits What Will Put You Ahead 2+ years of business experience Customer account management experience within a manufacturing environment Experience with order management, fulfillment, inventory, or enterprise resource planning systems Experience analyzing order, inventory, production, or shipment information to identify risks and recommend action Demonstrated ability to build and maintain long-term customer relationships Demonstrated ability to collaborate across sales, manufacturing, transportation, and warehousing teams Adaptability and sound judgment when production, inventory, or transportation plans change Experience using Microsoft 365 applications, including Excel, Outlook, Teams, and Microsoft Copilot, to organize work, analyze information, communicate effectively, and improve productivity. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here . Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day –to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. 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