Guatemala City Associate C2C Collections Process Expert

Job description

In this role you will leverage your deepening knowledge in one process or more and participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective customer service to the client. You will perform tasks in line with the written procedures or assigned by senior staff under supervision. As a Process Associate you will be expected to: Demonstrate developing knowledge of the structure of the systems and modules used in service delivery in the specific area and the Automation Drive Suit & DGEM Tech offer Have good knowledge of the process, policies and desk top procedures within their engagement Identify simple ideas that add value to day-to-day operations or tasks and makes improvements to process within own area of remit Display a willingness to keep abreast of the technological developments in process specialism Adhere to the IS regulations and policies Use specific, simple analytical models and tools to the specific situation Read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken Understand that individual performance (efficiency and effectiveness) impacts the performance of the overall engagement Be prepared to flag issues and ask for help in areas of uncertainty/volatility e.g. any changes in controls/resourcing/delivery model General Responsibilities / Accountabilities: Responsible for chasing outstanding invoices from customers of our clients. Play a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively Contact overdue customers and chases for payment in accordance with rules set by the engagement Issue and monitor automatic and manual reminders to customers Document customer interactions into system Maintain a ledger as part of the credit team Performs basic reconciliations Follow control and compliance regulations Maintain accurate and up to date customer details and account records Proactively collect and escalate overdue accounts and ensures customer payment to terms Build and maintain strong relationships with external customers Proficient Negotiation skills Able to communicate with key stakeholders across different levels in a manner that leads to desired outcomes Qualifications (Education/Experience/Certification): Good Communication skills Minimum English at CEFR Grade A2 (elementary) or equivalent Demonstrates a willingness to certify in DGEM Tech technologies Ref. code: 539101 Posted on: 22 Oct 2026 Experience Level: Students/Graduates​ Contract Type: Permanent Location: Guatemala City, GT Brand: Capgemini Professional Community: Finance Apply now » Apply Now Start applying with LinkedIn Please wait... Find similar jobs: All rights reserved by Capgemini. Copyright © 2025 Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Advertising Cookies These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies. Consent to all Advertising Cookies Advertising Cookies Provider Description Enabled LinkedIn LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn. Cookie Policy Cookie Table Privacy Policy Terms and Conditions Consent to cookies from provider LinkedIn