Senior Operations Manager

Job description

Conceptual Proactive Problem-Solver Strategic Technologically Savvy Visual Thinker <meta data-json="{"ModuleType":13,"ApplyButtonText":"Apply","JobDetailsAlign":0,"JobDetailsDate":0,"JobDetailsJobTypeId":1,"JobDetailsSelectedDate":"2026-10-22T20:31:57.737Z","JobDetailsJobDateFormat":0,"JobDetailsJobLabelId":"Job ID","JobDetailsJobDatePosting":"Date posted","JobDetailsDescriptionFormat":0,"ShowApplyLater":false,"ShowApplyMobile":true,"ShowApplyLaterMobile":false,"ShowApplyLaterWeb":false,"ApplyLaterText":"Apply Later","ApplyLaterAlign":0,"ApplyLaterSubject":"[[JOB_TITLE]] at [[COMPANY_NAME]]","PublishedCandidateCardPageId":null,"ReferrerPageId":null,"ReferrerPageButtonText":"","ShowSavedJobsIcon":false,"IconLabel":"Save for Later","OverrideCandidateCard":false,"ModulePageType":2,"ModulePageName":"AJD - Design 1","DisplayJobDateFormat":"MM/dd/yyyy","JobDetailsSelectedId":"JR0155908","ApplyUrl":"https://mckesson.wd3.myworkdayjobs.com/External_Careers/job/USA-TX-Fort-Worth/Senior-Operations-Manager_JR0155908/apply","JobDescription":"\u003Cp style=\u0022text-align:left\u0022\u003EMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve \u2013 we care.\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Cp style=\u0022text-align:left\u0022\u003EWhat you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow\u2019s health today, we want to hear from you.\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Cp\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EThe Senior Operations Manager, Specialty Support Services leads specialized Technical Support teams that handle advanced support, escalations, technical programs, electronic inventory programs, and dedicated customer support. This role manages multiple Supervisors and is accountable for team performance, service quality, customer experience, and operational improvement.\u003C/span\u003E\u003C/p\u003E\u003Cbr /\u003E\u003Cp\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EDirect Reports: 3\u003C/span\u003E\u003C/p\u003E\u003Cp\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EIn-Direct Reports: ~40\u003C/span\u003E\u003C/p\u003E\u003Cbr /\u003E\u003Cp\u003E\u003Cspan style=\u0022color:#000000\u0022\u003E\u003Cb\u003E**Must be located in either the Alpharetta, GA or Fort Worth, TX areas**\u003C/b\u003E\u003C/span\u003E\u003C/p\u003E\u003Cbr /\u003E\u003Cp style=\u0022color:!important\u0022\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EThis leader is part of the Technical Support leadership team and helps execute key initiatives, improve processes, support automation opportunities, and ensure specialty teams are operating effectively.\u003C/span\u003E\u003C/p\u003E\u003Cbr /\u003E\u003Cp style=\u0022color:!important\u0022\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EThe role requires a balance of daily operational oversight, people leadership, and project execution to improve efficiency and customer outcomes.\u003C/span\u003E\u003C/p\u003E\u003Cbr /\u003E\u003Cp style=\u0022color:!important\u0022\u003E\u003Cspan style=\u0022color:#000000\u0022\u003E\u003Cb\u003EKey Responsibilities\u003C/b\u003E\u003C/span\u003E\u003C/p\u003E\u003Cp style=\u0022color:!important\u0022\u003E\u003Cspan style=\u0022color:#000000\u0022\u003E\u003Cb\u003EStrategic Leadership\u003C/b\u003E\u003C/span\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003ESupport priorities and direction for specialty support services.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003ELead initiatives that improve customer experience, service quality, productivity, and business results.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EPartner with Technical Support leadership on operating model improvements and organizational changes.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EIdentify, prioritize, and support automation opportunities that reduce manual effort and improve team efficiency.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EHelp communicate the value and impact of Technical Support services across the business.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E\u003Cp style=\u0022color:!important\u0022\u003E\u003Cspan style=\u0022color:#000000\u0022\u003E\u003Cb\u003EOperational Excellence\u003C/b\u003E\u003C/span\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EOversee specialty support functions and ensure teams meet operational goals.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EDefine and track key metrics, productivity targets, service levels, and quality expectations.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EImprove processes, reduce handoffs, and standardize work where appropriate.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003ESupport readiness for new products, services, customer programs, and business initiatives.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EReview performance trends and address gaps with Supervisors.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E\u003Cp style=\u0022color:!important\u0022\u003E\u003Cspan style=\u0022color:#000000\u0022\u003E\u003Cb\u003EPerformance \u0026 Accountability\u003C/b\u003E\u003C/span\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EHold Supervisors accountable for team performance, employee engagement, service quality, productivity, and development.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003ESet clear expectations, goals, and follow-up routines across specialty teams.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EMaintain reporting that shows team performance, workload, project status, and business impact.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EBuild a culture of ownership, follow-through, and accountability.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E\u003Cp style=\u0022color:!important\u0022\u003E\u003Cspan style=\u0022color:#000000\u0022\u003E\u003Cb\u003EAutomation \u0026 Business Transformation\u003C/b\u003E\u003C/span\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EWork with Product, Technology, Operations, and business partners to evaluate and implement automation solutions.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003ESupport process redesign and workflow improvements that make work easier and more efficient.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003ETrack and communicate the results of auto