Sr. Manager, Customer Success

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Role Overview Owns post-sale client implementations and ongoing account performance, ensuring successful onboarding, adoption, and measurable value realization. Serves as the primary client partner and internal coordinator, translating clinical and operational needs into effective product use and data-driven insights. Key Responsibilities Own end-to-end post-sale client success, from implementation through sustained performance. Lead complex client implementations and onboarding across cross-functional teams. Translate client workflows into effective product utilization and reporting solutions. Coordinate internal teams to align execution and resolve issues. Monitor account health, proactively managing risks and opportunities. Deliver against contractual, clinical, and performance commitments. Use patient-level and aggregate data to demonstrate outcomes and ROI. Lead client escalations to timely resolution with clear accountability. Act as a trusted advisor to clients and an internal subject-matter resource. Minimum Requirement Degree or equivalent and typically requires 7+ years of relevant experience. Critical Skills Minimum 7 years of experience in project management, preferably in a fast-paced or enterprise environment Significant experience in client implementation, account management, or customer success roles. Proven ability to independently manage complex, high-impact client engagements. Experience influencing cross-functional teams without direct authority. Strong client-facing skills, including escalation and performance management. Project management, healthcare, analytics, or customer success certifications preferred. Additional Skills Client implementation and account ownership Cross-functional leadership and influence Healthcare or pharmacy domain expertise Performance reporting and data-driven storytelling Risk management and escalation leadership Executive-level client communication Change management and adoption enablement Analytical problem-solving Prioritization in complex environments Continuous improvement mindset Anticipation of client and business needs We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $98,600 - $164,400 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson! 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