Technical Lead (Support & Operations)

Job description

Job Description (JD) GitHub Engineer - Enterprise Platform & AI Tools Governance Job Title GitHub Engineer - Enterprise Platform & AI Tools Governance Total Experience 5-7 Years GitHub Experience Minimum 2+ Years Hands-on Experience Location Bengaluru / Noida Job Summary We are seeking a hands-on GitHub Engineer to support the administration, engineering, governance, security, and adoption of GitHub Enterprise across the organization. The individual will be responsible for designing and implementing GitHub governance standards, supporting GitHub Actions, GitHub Advanced Security, GitHub Copilot, repository management, automation, and developer enablement initiatives. In addition to GitHub responsibilities, the engineer will provide secondary support for enterprise AI platforms including ChatGPT, Claude, Gemini, and Microsoft 365 Copilot, helping with platform administration, governance, security controls, user onboarding, adoption tracking, and operational support. The ideal candidate should possess strong practical GitHub expertise, automation skills, and a passion for improving developer productivity through secure and governed engineering practices. Key Responsibilities GitHub Enterprise Administration & Engineering Administer GitHub Enterprise organizations, repositories, teams, permissions, and enterprise settings. Manage repository lifecycle activities including creation, archival, ownership assignment, and governance compliance. Provide technical guidance for GitHub implementation and onboarding across engineering teams. Design and maintain organization structures, repository standards, and access control models. Support GitHub Enterprise feature adoption and continuous platform improvements. Troubleshoot GitHub-related issues and provide timely resolution. GitHub Governance & Security Implement and maintain GitHub governance standards across repositories and organizations. Configure branch protection rules, repository rulesets, pull request controls, and review requirements. Support implementation of secure development practices using GitHub controls. Manage GitHub Apps, OAuth applications, tokens, secrets, and integration permissions. Implement and support GitHub Advanced Security features including Secret Scanning, Push Protection, Dependabot, and Code Scanning. Support audit, compliance, and security review activities. Monitor platform usage and ensure adherence to enterprise policies. GitHub Actions, Automation & Developer Enablement Design, deploy, and support GitHub Actions workflows. Assist engineering teams in implementing CI/CD automation using GitHub Actions. Support self-hosted and GitHub-hosted runner configurations. Develop automation scripts using GitHub APIs, PowerShell, Python, and GitHub CLI. Integrate GitHub with Microsoft Entra ID, ServiceNow, Azure, and security or monitoring platforms. Create technical documentation, standards, and onboarding guides. Conduct user enablement sessions and developer support activities. GitHub Copilot Administration Support onboarding and administration of GitHub Copilot. Manage Copilot licenses and user assignments. Monitor adoption, utilization, and governance compliance. Assist engineering teams in identifying suitable GitHub Copilot use cases. Develop adoption dashboards and usage reporting. AI Tools Governance & Administration - Secondary Responsibility Assist in the administration and governance of ChatGPT Enterprise, Claude Enterprise, Gemini Enterprise, and Microsoft 365 Copilot. Support user onboarding, license assignment, access management, and reporting. Participate in security reviews, risk assessments, and compliance activities for AI platforms. Monitor platform usage and identify optimization opportunities. Support governance controls related to sensitive data usage and responsible AI practices. Collaborate with Security, Privacy, and Compliance teams on AI governance initiatives. Stakeholder Management Work closely with Key Responsibilities GitHub Enterprise Administration & Engineering Administer GitHub Enterprise organizations, repositories, teams, permissions, and enterprise settings. Manage repository lifecycle activities including creation, archival, ownership assignment, and governance compliance. Provide technical guidance for GitHub implementation and onboarding across engineering teams. Design and maintain organization structures, repository standards, and access control models. Support GitHub Enterprise feature adoption and continuous platform improvements. Troubleshoot GitHub-related issues and provide timely resolution. GitHub Governance & Security Implement and maintain GitHub governance standards across repositories and organizations. Configure branch protection rules, repository rulesets, pull request controls, and review requirements. Support implementation of secure development practices using GitHub controls. Manage GitHub Apps, OAuth applications, tokens, secrets, and integration permissions. Implement and support GitHub Advanced Security features including Secret Scanning, Push Protection, Dependabot, and Code Scanning. Support audit, compliance, and security review activities. Monitor platform usage and ensure adherence to enterprise policies. GitHub Actions, Automation & Developer Enablement Design, deploy, and support GitHub Actions workflows. Assist engineering teams in implementing CI/CD automation using GitHub Actions. Support self-hosted and GitHub-hosted runner configurations. Develop automation scripts using GitHub APIs, PowerShell, Python, and GitHub CLI. Integrate GitHub with Microsoft Entra ID, ServiceNow, Azure, and security or monitoring platforms. Create technical documentation, standards, and onboarding guides. Conduct user enablement sessions and developer support activities. GitHub Copilot Administration Support onboarding and administration of GitHub Copilot. Manage Copilot licenses and user assignments. Monitor adoption, utilization, and governance compliance. Assist engineering teams in identifying suitable GitHub Copilot use cases. Develop adoption dashboards and usage reporting. AI Tools Governance & Administration - Secondary Responsibility Assist in the administration and governance of ChatGPT Enterprise, Claude Enterprise, Gemini Enterprise, and Microsoft 365 Copilot. Support user onboarding, license assignment, access management, and reporting. Participate in security reviews, risk assessments, and compliance activities for AI platforms. Monitor platform usage and identify optimization opportunities. Support governance controls related to sensitive data usage and responsible AI practices. Collaborate with Security, Privacy, and Compliance teams on AI governance initiatives. Stakeholder Management Work closely with Application Development, DevOps, Cloud, Security, and Platform Engineering teams. Participate in governance reviews and technology improvement initiatives. Support vendor interactions and platform support escalations. Communicate platform updates, risks, and recommendations to stakeholders. Contribute to operational excellence and continuous improvement programs. Required Technical Skills GitHub - Mandatory GitHub Enterprise administration Repository, organization, team, and permission management Branch protection rules and repository rulesets Pull requests, code reviews, and Git workflows GitHub Actions and CI/CD workflows GitHub Copilot administration GitHub Advanced Security fundamentals GitHub Apps and OAuth integrations GitHub APIs and GitHub CLI Source control and secure development best practices Expected GitHub proficiency: 6-7 out of 10 or higher Identity & Security Microsoft Entra ID SAML SSO and SCIM provisioning Role-based access control concepts Secure software development practices Secrets management Security, audit, and compliance fundamentals Cloud & Integration Microsoft Azure AWS - preferred REST APIs, JSON, and webhooks ServiceNow integrations CI/CD concepts Scripting & Automation PowerSh Skill Requir