CPO Learning Experience Head

Job description

CPO Learning Experience Head Locations:  GSK HQ UK, New Oxford Street or USA PA - Upper Providence/ Durham Reporting to: Sr. Director, Business Performance and Operations The CPO organisation partners closely with R&D and Commercial to translate cutting-edge science into measurable health outcomes, grounded in the patient voice and external insights from healthcare systems and decision-makers worldwide. Joining CPO means working across the full product lifecycle and collaborating with diverse expert teams – from Patients & External Environment and Medical Planning to Data Generation, Scientific Communications, Medical Impact, Proactive Risk Ownership and Integrated Evidence Strategy – to ensure robust evidence, clear medical insight and responsible risk ownership shape strategy and execution at scale. It’s a highly visible, purpose-driven environment where your expertise can directly influence how innovative therapies are developed, communicated and used to improve lives around the world. The CPO Learning Experience Head is the enterprise leader accountable for defining and executing the global capability and learning strategy required for success, driving growth, accelerating launches and strengthening execution. The role translates enterprise, portfolio, pipeline and CPO priorities into the capabilities, leadership expectations, learning experiences and ways of working required to deliver greater scientific and patient impact. It engages global, regional and local teams to co-create scalable solutions that apply modern learning principles, use cutting-edge technology and promote self-led professional development. This ensures the CPO workforce is prepared for the dynamic and evolving scientific, technological, regulatory and healthcare demands. A critical accountability is strategically partnering with Commercial Learning Experience leadership to define and deliver aligned capabilities across CPO and GPS. The role identifies where share priorities, standards, experiences, platforms and investments can strengthen enterprise performance, while protecting CPO-specific capabilities, scientific independence and appropriate governance. The role provides single-point leadership for the end-to-end CPO capability and learning ecosystem that is tightly aligned to enterprise priorities, embedding learning into the flow of work and ensuring measurable performance impact. As a senior strategic advisor to CPO and Commercial leadership, the role partners across R&D, Human Resources, Technology, Compliance and other enterprise functions to integrate capability priorities into portfolio decisions, launch planning, workforce strategy and organizational transformation. Key Responsibilities but not limited to: Set the enterprise CPO Capability & Skills Strategy: Define, own and execute a multi-year global CPO skills and learning strategy, directly focusing on the capabilities that drive enterprise performance, align to priorities (growth, launches, simplification) and future workforce needs. Translate business and CPO strategy into role-based skills, learning pathways and targeted capability interventions. Partner with Commercial Learning Experience leadership to align CPO and GPS strategies across portfolio, pipeline, launch, technology and organizational priorities. Leverage enterprise-wide learning initiatives, platforms and tools while defining which capabilities require common enterprise standards and which require differentiated CPO expectations, experiences and governance. Establish an enterprise CPO capability framework spanning Global, Regional and Local Medical, Field Medical, Scientific Communications, Evidence Generation and other priority disciplines. Embed capability strategy in portfolio planning, launch planning, organizational design, succession, talent development and transformation initiatives. Act as a trusted advisor to CPO leaders on capability, skills, and workforce readiness. Influence senior stakeholders across global, regional, and market levels to drive alignment and adoption. Build aligned enterprise capabilities across CPO and GPS Partner with Commercial leadership to define a shared CPO and GPS capability agenda aligned to portfolio, pipeline, launch, customer and workforce priorities. Identify and develop shared capabilities in leadership, strategic thinking, external engagement, launch excellence, digital and AI fluency, data-driven decisions and cross-functional execution. Define where common standards or function-specific approaches are required. Co-develop capability frameworks, programs and learning experiences that leverage common platforms, technology, content, vendors and measurement approaches to improve performance, reduce duplication and achieve scale while maintaining CPO-specific requirements and scientific independence. Establish joint governance to align capability investments with business planning, prioritize shared initiatives, challenge duplication and ensure compliance with Medical, regulatory and approval requirements. End-to-End Learning Experience: Act as the single point of accountability for the end-to-end CPO learning experience, from needs identification through design, deployment, and continuous improvement. Co-develop priority programs with Commercial capability leaders where shared design strengthens leadership, collaboration, launch readiness, strategic planning, digital fluency or enterprise execution Set standards, tools and frameworks that drive consistency of learning quality globally, while enabling local adaptation to market needs. Collaborate with priority launch markets and regional/CPO leaders in the co-creation of high-quality content that meets local needs, ensuring learning is practical, role‑relevant, and embedded into Commercial workflows. Lead the design and deployment of flagship CPO learning programmes. Establish a coherent experience across CPO onboarding, role transitions, leadership progression, new capability acquisition, launch readiness and continuous professional development. Platforms, Systems & Digital Learning Own the CPO learning ecosystem, including the L&D Hub, skills frameworks, and supporting learning technologies. Connect the CPO ecosystem deliberately with the broader CPO and GPS capability architecture, providing a coherent experience across shared and function-specific development. Adopt cutting-edge digital tools, AI, and technology to ensure scalable, integrated and future-ready learning solutions. Embed modern, digital learning principles that increase the quality and effectiveness of learning across all levels of the organisation. Build differentiated CPO pathways within common enterprise programs so learning remains relevant to Medical responsibilities and scientific standards. Transform approaches to self-led learning, empowering individuals with ownership over their own development. Lead simplification and optimisation of CPO learning platforms, reducing duplication and improving learner experience. Why you? Basic Qualifications: We are looking for professionals with these required skills to achieve our goals: Advanced scientific qualification, such as PharmD, MD, PhD or equivalent. Significant senior leadership experience in enterprise and medical learning or capability leadership positions within a global organisation. Strong business astuteness and performance focus. Experience building strategic, peer-level partnerships with Commercial leadership and aligning capabilities across Medical and Commercial while maintaining appropriate functional boundaries. Demonstrated success defining and executing an enterprise capability, workforce, learning or organizational transformation strategy across multiple markets and business units. Experience in exceptional change management and in leading learning transformation, embedding a modern learning experience. Deep understanding of Medical Affairs strategy and operations, in