Service Design & Transition Lead

Job description

To implement and maintain an effective M&RI Service Transition Process (STP) from ideation through to live operation. Ensure new and changing services have a fully developed end to end support structure, including Processes, SLAs and KPIs, commensurate with business requirements, priorities and risk. Act as a gate keeper function that ensures effective Transfer to Operations for all new services introduced or significantly changed. Provide fully documented services, which are updated and maintained throughout the life of the service and are aligned to ITIL standard methodology. Ensure that appropriate lifecycle resourcing, training, tooling, support and documentation is delivered with a formal project sign-off from all key partners. Represent the M&RI Operations team at all project meetings to define and implement service acceptance criteria for both new and changing services. Work with Architects, Project Managers, Business Owners, Service Owners, and Operations teams to ensure that services are delivered in compliance with the Service Transition Process (STP) and other key control/assurance requirements. Define and deliver the end to end support model with all key partners across multiple delivery organisations Ensure an effective set of performance metrics and service levels are delivered for new services. Participate in end to end stakeholder groups to improve the efficiency of future deliveries and processes. Identify and manage Operations risks ensuring a successful transition to service. Provide guidance, knowledge sharing of the STP and supporting sign off for all key project stages and artefacts via Service Transition Boards Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.