Chennai Associate Product Manager AI Powered Collections Platform IND 600119

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Associate Product Manager – AI-Powered Collections Platform Location: Chennai, India (Preferred) | Experience: 7–10 Years | Domain: Banking & Financial Services – Collections About the Role We are looking for an Associate Product Manager (APM) to help build and scale an AI-powered Collections Platform. Reporting to the Product Manager, the APM will contribute to product vision, strategy, roadmap, UX, business case and go-to-market. The role requires strong collections-domain knowledge and the ability to convert business, customer and regulatory challenges into scalable capabilities using AI, GenAI and Agentic AI. Key Responsibilities Product Strategy & Roadmap Partner with the Product Manager to define product vision, positioning and roadmap. Track customer needs, regulations, market trends, competitors and emerging technologies to identify product opportunities. Domain & Product Capabilities Understand end-to-end collections across mortgages, cards, auto, personal loans, lines of credit and other secured/unsecured lending. Define capabilities for delinquency identification and segmentation; collection strategies/treatments; omnichannel engagement; collector workbench; account prioritization; promise-to-pay and payment arrangements; hardship/assistance; loss mitigation; skip tracing; disputes and case management; agency/vendor management; legal collections, recovery and charge-off. Translate collection journeys into configurable, multi-product strategies, rules and workflows. AI, UX & Innovation Define AI capabilities including default-risk prediction, propensity-to-pay/cure, next-best-action/treatment, intelligent prioritization, case management and workflow automation. Design intuitive experiences for customers, collectors, supervisors, operations, risk/compliance and external agencies, including digital self-service for payments and arrangements. Embed human oversight, explainability, traceability and responsible-AI principles. Compliance & Platform Governance Translate applicable U.S. and Canadian regulatory, privacy, security and data-governance requirements into product capabilities. Embed auditability, access control, data lineage and evidence retention by design. Preferred Credentials 7–10 years of relevant experience in collections product management, product ownership, strategy or enterprise platforms. Strong knowledge of delinquency, collections, recovery, loan servicing and customer assistance. Experience with collections/servicing platforms, CRM, decisioning, workflow or digital banking; multi-product lending exposure preferred. Understanding of AI/ML, GenAI, Agentic AI, predictive analytics, data platforms and workflow automation. Bachelor’s degree in Engineering, Technology, Finance, Business or related discipline; MBA or relevant certification desirable. ͏ ͏ ͏ ͏ Mandatory Skills: NetOxygen - Functional . Experience: 8-10 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Apply Now Start applying with LinkedIn Please wait... Information at a Glance Get Job Alerts Receive notifications when we have open roles and get other relevant career news ">Register > Join Us Explore open roles that match your interests and skills ">Search Jobs > If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com . Do not email your resume to this ID as it is not monitored for resumes and career applications. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com . We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity. 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