Administrator Azure DevOps, Terraform

Job description

The Azure Support Administrator plays a crucial role in ensuring seamless operations and support within the organization. This position focuses on independently resolving technical issues, providing on-call support, and conducting thorough root cause analyses. By adhering to quality standards and enhancing customer satisfaction, the Azure Support Administrator contributes significantly to the overall performance and reliability of our services. Key Responsibilities 1. Adhere To Quality Standards And Regulatory Requirements By Implementing Infrastructure As Code Practices Using Terraform And Azure, Ensuring Compliance With Company Policies. 2. Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis And Troubleshooting Using Azure Kubernetes And Windows Azure Iaas, To Deliver Effective And Timely Solutions. 3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Analysts, And Coaching Team Members To Enhance Operational Efficiency. 4. Independently Resolve Support Tickets Within Agreed Sla By Utilizing Iac Principles With Terraform And Azure Services, Ensuring Swift And Effective Issue Resolution. 5. Maintain A Positive Customer Experience And High Csat Ratings Through First Call Resolution Strategies And Minimizing Rejected Resolutions And Reopen Cases. Skill Requirements 1. Proficient In Infrastructure As Code (Iac) Using Terraform. 2. Solid Understanding Of Windows Azure Iaas And Paas Services. 3. Experience With Azure Kubernetes For Container Orchestration. 4. Strong Problem-Solving Skills And Ability To Perform Root Cause Analysis. 5. Familiarity With Customer Support Best Practices And Ticketing Systems. Other Requirements 1. Optional But Valuable: Microsoft Certified: Azure Administrator Associate Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. 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