SME Network LANWAN

Job description

Key Responsibilities:  Monitor Change approval status and conduct follow ups with pending approver groups to ensure timely action  Monitor reported conflicts and communicate to the change requester  Keep track of change freeze dates and communicate to the PMs to support their planning  Attendance at ECAB (for emergency / high urgency changes) and GCAB (for critical / high risk changes) with pending approvals to identify reason for pending approval / action as deemed appropriate  Notification of approval status to change requestor Requirements:  Have good communication skills and be able to work as part of a team  Learner mindset – openness to learning new systems, adapting to evolving ways of working, etc.  Understand ServiceNow functionality (change tickets, reporting and assisting PM’s in having correct access rights as a minimum) – can be acquired after onboarding via training  Understand the Change Management Process (and the impact a late approval could have to a Project / Programme) – can be acquired after onboarding via training  ITIL version4  Connectivity/networking knowledge/experience is a plus Scope:  Connectivity Project related changes  Change risk impact to be agreed (i.e. low, moderate, high, critical or just high / critical) as this will impact the number of resources needed and approval types required (e.g. Technical and Business CAB for high / critical)  All Project change types (i.e. Project ‘Normal’, Emergency and High Urgency) Key Responsibilities Key Responsibilities:  Monitor Change approval status and conduct follow ups with pending approver groups to ensure timely action  Monitor reported conflicts and communicate to the change requester  Keep track of change freeze dates and communicate to the PMs to support their planning  Attendance at ECAB (for emergency / high urgency changes) and GCAB (for critical / high risk changes) with pending approvals to identify reason for pending approval / action as deemed appropriate  Notification of approval status to change requestor Requirements:  Have good communication skills and be able to work as part of a team  Learner mindset – openness to learning new systems, adapting to evolving ways of working, etc.  Understand ServiceNow functionality (change tickets, reporting and assisting PM’s in having correct access rights as a minimum) – can be acquired after onboarding via training  Understand the Change Management Process (and the impact a late approval could have to a Project / Programme) – can be acquired after onboarding via training  ITIL version4  Connectivity/networking knowledge/experience is a plus Scope:  Connectivity Project related changes  Change risk impact to be agreed (i.e. low, moderate, high, critical or just high / critical) as this will impact the number of resources needed and approval types required (e.g. Technical and Business CAB for high / critical)  All Project change types (i.e. Project ‘Normal’, Emergency and High Urgency) Skill Requirements Key Responsibilities:  Monitor Change approval status and conduct follow ups with pending approver groups to ensure timely action  Monitor reported conflicts and communicate to the change requester  Keep track of change freeze dates and communicate to the PMs to support their planning  Attendance at ECAB (for emergency / high urgency changes) and GCAB (for critical / high risk changes) with pending approvals to identify reason for pending approval / action as deemed appropriate  Notification of approval status to change requestor Requirements:  Have good communication skills and be able to work as part of a team  Learner mindset – openness to learning new systems, adapting to evolving ways of working, etc.  Understand ServiceNow functionality (change tickets, reporting and assisting PM’s in having correct access rights as a minimum) – can be acquired after onboarding via training  Understand the Change Management Process (and the impact a late approval could have to a Project / Programme) – can be acquired after onboarding via training  ITIL version4  Connectivity/networking knowledge/experience is a plus Scope:  Connectivity Project related changes  Change risk impact to be agreed (i.e. low, moderate, high, critical or just high / critical) as this will impact the number of resources needed and approval types required (e.g. Technical and Business CAB for high / critical)  All Project change types (i.e. Project ‘Normal’, Emergency and High Urgency) Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Functional Cookies Provider Description Enabled Vimeo Vimeo is a video hosting, sharing, and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider Vimeo YouTube YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider YouTube Advertising Cookies These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impa