Ciudad De Mexico Customer Service Manager

Job description

At BASF, we are an equal opportunity employer. All qualified applicants who meet the requirements of the position will be considered for employment without discrimination based on age, citizenship, skin color, religion, sex, marital status, nationality, disability, gender identity or expression, sexual orientation, ethnic origin, language, Indigenous identity, physical appearance, health conditions, genetic characteristics, pregnancy, political, academic or philosophical views, political identity or affiliation, personal appearance or behavior, tattoos, body piercings, or any other status protected by applicable local law. At BASF, we are committed to fostering an inclusive environment. Whenever possible, we provide reasonable accommodation for individuals with disabilities or specific needs to ensure equal access to our services and opportunities. If you require any accommodation or additional support, please let us know during your first interaction with our Talent Acquisition team. We are looking for a Customer Service Manager . The purpose of this role is to provide strategic leadership for the customer service organization, ensuring the team delivers high-quality service while supporting business objectives. You will be responsible for developing talent, driving operational performance, leading continuous improvement initiatives, and building a culture of accountability, engagement, and customer focus. Through effective leadership and cross-functional collaboration, you will position the team to achieve sustainable results and support the company's long-term growth strategy. In this role, you will be responsible for: Leading a Customer Service organization, leveraging your experience and background in Supply Chain, Logistics, or a related field. Managing daily customer support operations for the assigned strategic business units of our Performance Materials business. This will include ensuring customer and account coverage, executing differentiated services for customers, contributing to the Sales & Operational Planning process, and leveraging eCommerce platforms. Working directly with customers, Sales, and Account Management, as well as Supply Chain Planning and Transportation, to implement measures that improve the customer experience. Utilizing your continuous improvement experience and mindset to drive projects to optimize our end-to-end supply chain processes and create sustainable operational benefits. Using your leadership skills to develop the Customer Service team, through coaching and mentoring, process improvement, and training curriculum development. Ensuring alignment across the business in the areas of customer satisfaction, pricing and invoicing, and improving the ease of doing business with BASF´s Performance Materials division. If you have: Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field. 6+ years of experience in Customer Service and/or Supply Chain, with demonstrated leadership experience, including team or project leadership, mentoring, training, or supervision. Strong customer orientation, communication, teamwork, and problem-solving skills. Experience working with ERP systems; SAP preferred. Advanced written and spoken English. This opportunity is for you! Create Your Own Chemistry: What We Offer... Adding value to our customers starts with adding value to you. you@BASF is the package of benefits, career development opportunities, work environment, and compensation we offer to support you throughout every stage of your life and career. The total rewards you receive as a BASF employee go beyond your compensation. From competitive health and insurance plans to robust retirement benefits, we believe that investing in you means investing in our success. By working for a large global organization, you will have the opportunity to grow both professionally and personally, expand your network, and build a rewarding and dynamic career. BASF offers exciting and challenging opportunities that will help you develop and make the most of your talent. Enviar candidatura ahora Nuestra oferta total única: you@BASF En BASF tienes más que una remuneración, nuestra oferta total de beneficios incluye una gran variedad de recursos que te acompañará en tu desarrollo profesional y personal, por eso lo llamamos you@BASF. Para más información click aqui. Nuestra oferta total única: you@BASF En BASF tienes más que una remuneración, nuestra oferta total de beneficios incluye una gran variedad de recursos que te acompañará en tu desarrollo profesional y personal, por eso lo llamamos you@BASF. Para más información click aqui. About BASF Find out what BASF has to offer as an employer and why you should join our team. Your application Here you find anything you need to know about your application and the application process. Contact us You have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you. Please note that we do not return paper applications including folders. Please submit copies only and no original documents. Ubicaciones de puesto (breve): MEX BASF Mexicana, S.A. de C.V. Logistica / Supply Chain Management Permanente 145774 Marketing and Sales México Híbrido Credits Data protection Contact Follow us Se abre en una pestaña nueva. Se abre en una pestaña nueva. Se abre en una pestaña nueva. Se abre en una pestaña nueva. Copyright © BASF SE 2019