Ciudad De Mexico Customer Service Team Lead

Job description

At BASF, we are an equal opportunity employer. All qualified applicants who meet the requirements of the position will be considered for employment without discrimination based on age, citizenship, skin color, religion, sex, marital status, nationality, disability, gender identity or expression, sexual orientation, ethnic origin, language, Indigenous identity, physical appearance, health conditions, genetic characteristics, pregnancy, political, academic or philosophical views, political identity or affiliation, personal appearance or behavior, tattoos, body piercings, or any other status protected by applicable local law. At BASF, we are committed to fostering an inclusive environment. Whenever possible, we provide reasonable accommodation for individuals with disabilities or specific needs to ensure equal access to our services and opportunities. If you require any accommodation or additional support, please let us know during your first interaction with our Talent Acquisition team. We are looking for a Customer Service Team Lead . The purpose of this role is to lead and oversee regional Customer Service operations to ensure the delivery of a consistent, high-quality customer experience while supporting business objectives. You will serve as a key resource for the team by providing day-to-day guidance, coaching, and operational support. You will help drive service excellence, promote consistent processes, support employee development, and foster a collaborative team environment that enables strong customer outcomes and business success. In this role, you will be responsible for: Leading, coaching, and developing a team of Customer Service Specialists, fostering a culture of accountability, collaboration, and continuous improvement. Monitoring team performance against established KPIs, identifying trends, and implementing actions to improve service levels, productivity, and customer satisfaction. Serving as the primary escalation point for complex customer issues and partnering with cross-functional teams to drive timely resolution. Supporting daily customer service operations by balancing workloads, coordinating resources, and ensuring consistent execution of order-to-cash activities. Ensuring compliance with customer service processes, company policies, and operational procedures while promoting standardization and best practices. Leveraging SAP, customer service technologies, and operational data to identify improvement opportunities and support process enhancements. Collaborating with Customer Service leadership to drive continuous improvement initiatives, support business objectives, and deliver an exceptional customer experience. If you have: Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field. 3+ years of experience in Customer Service and/or Supply Chain, with demonstrated leadership experience, including team or project leadership, mentoring, training, or supervision. Strong customer orientation, communication, teamwork, and problem-solving skills. Experience working with ERP systems; SAP preferred. Advanced written and spoken English. This opportunity is for you! Create Your Own Chemistry: What We Offer... Adding value to our customers starts with adding value to you. you@BASF is the package of benefits, career development opportunities, work environment, and compensation we offer to support you throughout every stage of your life and career. The total rewards you receive as a BASF employee go beyond your compensation. From competitive health and insurance plans to robust retirement benefits, we believe that investing in you means investing in our success. By working for a large global organization, you will have the opportunity to grow both professionally and personally, expand your network, and build a rewarding and dynamic career. BASF offers exciting and challenging opportunities that will help you develop and make the most of your talent. Apply now A unique total offer: you@BASF At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more. A unique total offer: you@BASF At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more. About BASF Find out what BASF has to offer as an employer and why you should join our team. Your application Here you find anything you need to know about your application and the application process. Contact us You have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you. Please note that we do not return paper applications including folders. Please submit copies only and no original documents. MEX BASF Mexicana, S.A. de C.V. Logistics & Supply Chain Management Permanent 145775 Marketing and Sales Mexico Hybrid Credits Data protection Contact Follow us Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © BASF SE 2019