Ciudad De Mexico Customer Service Specialist

Job description

At BASF, we are an equal opportunity employer. All qualified applicants who meet the requirements of the position will be considered for employment without discrimination based on age, citizenship, skin color, religion, sex, marital status, nationality, disability, gender identity or expression, sexual orientation, ethnic origin, language, Indigenous identity, physical appearance, health conditions, genetic characteristics, pregnancy, political, academic or philosophical views, political identity or affiliation, personal appearance or behavior, tattoos, body piercings, or any other status protected by applicable local law. At BASF, we are committed to fostering an inclusive environment. Whenever possible, we provide reasonable accommodation for individuals with disabilities or specific needs to ensure equal access to our services and opportunities. If you require any accommodation or additional support, please let us know during your first interaction with our Talent Acquisition team. We are looking for a Customer Service Specialist . The purpose of this role is to manage customer order-to-cash activities and provide effective customer support to ensure accurate order execution, proactive communication, issue resolution, and a positive customer experience. You will serve as a key liaison between customers and internal stakeholders, supporting business continuity, process compliance, operational excellence, and continuous improvement initiatives while contributing to customer satisfaction and business objectives. In this role, you will be responsible for: Managing the order-to-cash process, taking full responsibility for the customer order management and escalating issuess as needed to contribuite to positive customer relationship. Monitoring customer support-related reports and providing proactive and consistent communication regarding customer orders. Confirming pricing, addressing price discrepancies as needed, and capturing failures and customer complaints through the NCM process by applying critical-thinking skills. Managing Business Continuity Workbooks and identifying and escalating customer issues and risks. Maintaining and updating SAP master data, customer information, system outputs, and required documentation while ensuring data accuracy. Developing an understanding of customers and their markets by actively engaging with segment partners and reviewing and understanding Supply Chain Key Performance Indicators. Communicating customer and market intelligence and sharing relevant information with the primary account manager. Participating in continuous improvement efforts by identifying areas for process improvement and waste reduction. If you have: Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field. 1+ year of experience in Customer Service and/or Supply Chain. Strong customer orientation, communication, teamwork, and problem-solving skills. The ability to prioritize and manage multiple tasks in a dynamic work environment. Experience working with ERP systems; SAP preferred. Advanced written and spoken English. This opportunity is for you! Create Your Own Chemistry: What We Offer... Adding value to our customers starts with adding value to you. you@BASF is the package of benefits, career development opportunities, work environment, and compensation we offer to support you throughout every stage of your life and career. The total rewards you receive as a BASF employee go beyond your compensation. From competitive health and insurance plans to robust retirement benefits, we believe that investing in you means investing in our success. By working for a large global organization, you will have the opportunity to grow both professionally and personally, expand your network, and build a rewarding and dynamic career. BASF offers exciting and challenging opportunities that will help you develop and make the most of your talent. Apply now A unique total offer: you@BASF At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more. A unique total offer: you@BASF At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more. About BASF Find out what BASF has to offer as an employer and why you should join our team. Your application Here you find anything you need to know about your application and the application process. Contact us You have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you. Please note that we do not return paper applications including folders. Please submit copies only and no original documents. MEX BASF Mexicana, S.A. de C.V. Logistics & Supply Chain Management Permanent 145777 Marketing and Sales Mexico Hybrid Credits Data protection Contact Follow us Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © BASF SE 2019