Lead UI/UX Designer

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category User Experience Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Join us in driving the evolution of the Digital Customer Experience as a Senior UI Designer. We're seeking a seasoned professional to help shape our product vision, utilizing advanced expertise in visualization, thought leadership, and empathetic design. If you're passionate about leveraging data to elevate customer success and thrive in a collaborative, dynamic environment, we invite you to be part of our journey. The Role: We’re seeking a Lead UI/UX Designer to shape the future of Digital Success. Designers play a key role, from ideation and creating new features to perfecting every detail of the product. We value designers who combine exceptional visual craft with systems thinking, curiosity, and a passion for exploring emerging interaction patterns. You’ll craft and articulate the digital experience, in line with clear goals and rationales – a role requiring expert visualization skills, storytelling, collaboration, and the ability to work closely with product and technology partners. This is an opportunity to shape the user experience in ways that solve meaningful problems and make life better for all users and customers. Responsibilities: Design intuitive and trustworthy digital experiences that contribute to customer success at Salesforce Translate complex product capabilities, business logic, human + AI workflows, and customer needs into clean UI designs, wireframes, and interactive Figma prototypes Prototype and test concepts rapidly to resolve ambiguity, validate flows, and continuously refine experiences based on real-world usage. Contribute to customer journey mapping and other experience design artifacts and tools Present and communicate design concepts and rationales confidently to cross-functional partners and stakeholders. Oversee the design of multiple, web, mobile and in-app features, interfaces, and experiences. Provide clear design handoff documentation and specs to streamline technical execution. Partner with engineering to ensure high-quality implementation and a polished user experience. Plan, execute, and report on user research, incorporating findings into design decisions. Solicit feedback from peers and stakeholders to continuously improve designs. Advocate for ethical, inclusive, and accessible designs, ensuring features and bug fixes prioritize these principles. Stay up-to-date on UI standards for common platforms and industry trends. Address design challenges from conceptualization to execution, including storyboards, workflows, wireframes, and high-fidelity mockups based on business goals and user research. Partner with Product Managers and UX/UI Leads to ensure designs align with the overall design system and user experience vision. Experience: 5-7+ years of hands-on experience designing and leading B2C or B2B products and websites within cross-functional teams. Proven track record of implementing globally impactful, universally designed experiences catering to diverse languages and abilities. Strong proficiency in user-centered design methods and best practices. Expertise in the entire user experience design process, from customer journey mapping to wireframing, high fidelity prototyping and testing designs Proven experience in implementing design systems and producing style guides. Proficiency in Figma and modern design and prototyping tools, including emerging AI-assisted design workflows. Holistic, system-level thinking with a deep understanding of multi-surface ecosystems and their impact on user experiences. Commitment to ethical design practices with a strong advocacy for equality in design. Exceptional communication and active listening skills, fostering close, trusting relationships with stakeholders. Ability to navigate ambiguity, persuade stakeholders, and achieve consensus in fast-paced, high-stakes environments. Self-driven work ethic, complemented by effective team collaboration skills. Exceptional problem-solving abilities, generating elegant solutions for complex challenges. Strong ability to flourish in an agile environment, consistently delivering outstanding design work under demanding deadlines. Demonstrated success in managing and prioritizing multiple projects and diverse work streams simultaneously. Experience with customer-facing digital experiences preferred. Nice-to-Have: AI-assisted prototyping & vibe coding. Familiarity with tools like Claude, Cursor, or other AI coding assistants to rapidly turn ideas into interactive prototypes, explore solutions, and accelerate experimentation without relying on traditional development workflows. Familiarity with AI-powered products, conversational UX, or emerging human-AI interaction patterns, with an interest in exploring how AI is reshaping digital experiences. Front-End/CSS development experience. Strong focus on usability and accessibility. If you're passionate about leading transformative design initiatives, shaping user experiences that solve complex challenges, and advocating for inclusive and ethical design practices, join us in making a significant impact and driving innovation in Customer Digital Experience. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion,