KRAKOW Customer Service Associate With English (FMD) MA 30 552

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Description: Why you should join: To provide customer service interface between the customer and TE Energy. To serve allocated customer accounts to deliver excellent customer experience. To maximize customer satisfaction and provide an interface between field sales and customers. To build and maintain relationships with internal support functions and external customers. Your main tasks: Customer Relationship & Satisfaction • Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries • Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required • Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications Manage Service Delivery Process / Execution • Manage escalations for your customers. • Review quote and order requirements, blocks management, monitor critical shipments • Follow up on quotes and quality issues Manage Interfaces & Build Service Culture • Act as voice of the Customer for internal support departments • Participate in development training and process improvement projects to expand and challenge learning new ideas and processes • Take ownership for actions and follow through on tasks until resolved Your ideal profile: Experience in Customer Service desired Fluency English Knowledge of SAP and MS Office package, Salesforce.com and supply chain or logistic knowledge will be an advantage Good time management and ability to prioritize tasks A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries Multitasking out of the box thinker with a positive attitude, able to listen and being patient Problem solving skills as well as negotiating skills are necessary to succeed Success-oriented, open-minded, organized, resilient even in stressful situations Ability to work on a hybrid model (office is located in Kraków) ABOUT TE CONNECTIVITY TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter). Our Commitment to Transparent Hiring: We are pleased to offer you an exciting total package that can also be flexibly adapted to your changing life situation - the well-being of our employees is our top priority! Collaborative and friendly work environment Extensive training and career growth opportunities Life insurance Private medical healthcare package Employee referral bonus Multisport co-financing Performance-based bonus plans Great hiring starts with honesty, and we mean it. Our job postings are gender‑neutral, inclusive, and never ask for your past salary. We disclose the full salary range and all pay elements, including how they are calculated, upfront - before any employment decisions are made. At TE, we believe transparency isn’t a checkbox – it’s part of your experience with us. IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities. Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site. Job Locations: Wielicka Street 28B KRAKOW, Małopolskie 30-552 Poland Posting City: KRAKOW Job Country: Poland Travel Required: Less than 10% Requisition ID: 161240 Workplace Type: Hybrid External Careers Page: Customer Service Apply Now Start apply with LinkedIn Please wait... TE Connectivity Home Applicant Privacy Equal Employment Opportunity Cookie Consent Manager Other Policies TE Connectivity does not accept unsolicited assistance from third parties for employment opportunities. All CVs/resumes submitted to any TE employee by a third party without a valid written search agreement for that specific position will not be entitled to any form of compensation and such submission shall be deemed the sole property of TE. No fee will be paid in the event an individual is hired by TE regardless of any third party submission where no pre-existing written search agreement is in place. If an agency agreement is in place, submissions are position specific. General submissions not targeted at a specific employment opportunity will not be entitled to any form of compensation. Please, no phone calls or emails. © 2023 TE Connectivity Corporation. All Rights Reserved. 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