Disputes Supervisor

Job description

Work Flexibility: Hybrid What you will do Lead the Disputes team, including defining responsibilities, planning resource needs, coaching employees, managing performance, and contributing to compensation decisions. Monitor dispute management activities and platforms, ensuring established quality and productivity targets are tracked and corrective actions are implemented when needed. Oversee complex accounts receivable dispute portfolios, supporting timely resolution and escalation of unresolved items. Identify recurring issues and process gaps, recommending and implementing improvements that strengthen dispute resolution and collection processes. Ensure appropriate internal controls are implemented and followed across dispute management activities. Partner with Sales, Customer Service, Finance, and other operational teams to align dispute and collection activities with customer management processes. Support SAP implementations, enterprise resource planning system changes, and divisional process changes that affect dispute management activities. Lead and support process improvement initiatives and other dispute-related projects assigned by management. What you will need Bachelor’s degree in Accounting, Business, Finance, or a related field. Minimum 5 years of relevant professional experience in a finance function within a matrixed international or multinational organization. Minimum 3 years of leadership experience at Supervisor level or above. Professional experience working with complex financial reporting practices and reporting systems. Professional experience with billing processes in multinational organizations. Fluent English, written and spoken. Proficiency with Microsoft Office. Preferred qualifications Experience working with SAP and/or Oracle systems. Knowledge or experience with Electronic Data Interchange (EDI) processes. Professional proficiency in an additional language. Travel Percentage: 20%