Aguascalientes Production Support Engineer (Data & Analytics)

Job description

Own the resolution of critical P1/P2 incidents, ensuring minimal business impact and SLA compliance. Act as the primary point of contact for client stakeholders during incidents, escalations, and service reviews. Lead RCA activities and drive permanent fixes to improve platform stability and reliability. Coordinate onsite and offshore teams to ensure seamless support operations and issue resolution. Provide expert support for Databricks, GCP, Airflow, and data platforms, operating independently in a fast-paced production environment. Your Profile Strong hands-on experience on troubleshooting and production-support, supporting Databricks, GCP, and Airflow in production environments. Proven ability to independently manage and resolve P1/P2 incidents with a strong focus on SLA compliance. Advanced troubleshooting skills in Data Engineering platforms, including ANSI SQL and production data pipelines. Experience conducting Root Cause Analysis (RCA) and driving permanent corrective actions to prevent recurring issues. Excellent client-facing communication skills with experience coordinating stakeholders and leading offshore support teams. Fluent English level What you'll love Work on meaningful projects that use technology to solve real-world challenges. Be part of a company that values sustainability, inclusion, and digital equity. Contribute to building a better future for people, planet, and society. Need to know This role can be working from any state of Mexico Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position. Ref. code: 582532 Posted on: Oct 23, 2026 Experience Level: Experienced Professionals Contract Type: Permanent Location: Aguascalientes, MX Brand: Capgemini Professional Community: Data & AI Apply now » Apply Now Start applying with LinkedIn Please wait... Find similar jobs: All rights reserved by Capgemini. Copyright © 2025 Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Advertising Cookies These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies. Consent to all Advertising Cookies Advertising Cookies Provider Description Enabled LinkedIn LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn. Cookie Policy Cookie Table Privacy Policy Terms and Conditions Consent to cookies from provider LinkedIn