Partner Program Manager

Job description

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Partner Program Manager. About the job As we expand our partner ecosystem to support global growth targets, we are expanding our team to scale responsibly. We are seeking a versatile Partner Program Manager to drive an exceptional experience across our Systems Integrators (SIs), ISVs, Resell, and Technology partners. This balanced role bridges the gap between high-touch partner experience, strategic cross-functional project management, and advanced lifecycle automation. If you have a deep background in partnerships, an AI-forward mindset for process optimization, and hands-on experience with modern ecosystem toolsets, this role offers an exciting opportunity to shape the future of our global network. In this role, you won't just follow a static blueprint—you will help build it. We are seeking a highly proactive partner program manager to drive exceptional experiences for our Systems Integrators (SIs), ISVs, Resell, and Technology partners. You will take the lead on optimizing the end-to-end partner journey, managing cross-functional projects, and eliminating operational friction. This position requires a "can-do" attitude and a passion for continuous improvement. You will be responsible for transforming manual workflows into automated, scalable systems, managing key vendor capabilities, and implementing strategic initiatives that directly unlock ecosystem revenue velocity. Responsibilities In this role, you’ll: • Drive Program Modernization & Scale: Act as an operational engine for the team, identifying process bottlenecks and proactively designing new ways to automate existing manual workflows. • Own Problem-Solving: Step into complex challenges across the partner lifecycle and chart a clear path forward to build repeatable, programmatic solutions. • Optimize the Partner Experience: Lead and refine core partner onboarding pathways, lifecycle touchpoints, and support workflows to deliver a seamless, world-class journey for external ecosystems. • Accelerate Partner Revenue Mechanics: Build and execute operational frameworks that eliminate transaction friction, streamline incentive administration, and maximize partner-sourced revenue pipelines. • Manage Technology & Vendor Capabilities: Serve as a strategic owner for key components of our partner tech stack and vendor relationships, ensuring our data models and tools are optimized for ecosystem scale rather than mere maintenance. • Orchestrate High-Touch Communications: Develop and execute comprehen