Connectivity Partner Manager

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners. The Difference You Will Make: We’re looking for an experienced Connectivity Partner Manager to own the health and growth of our network of connectivity providers, including channel managers, property management systems (PMS), central reservation systems (CRS) and other integration partners. You’ll join the Global Hotels Connectivity team, which owns Airbnb’s global relationships with hotel connectivity providers. Using data, automation, and scaled programs, you’ll keep your portfolio integrated and compliant, improving connection quality and operations in close partnership with internal stakeholders. The ideal candidate is a technical expert with strong project management experience, analytical acumen, and excellent communication skills. A Typical Day: • Own end-to-end connection performance across a network of connectivity partners, delivering day-to-day support through scaled programs. • Build deep knowledge of technical integrations across PMS, CRS and Channel Managers, to provide targeted partner support. • Use data to identify strategic opportunities and drive growth. • Own scaled communications to all partners on feature updates, mandatory API changes, and deprecations, with clear timelines and next steps. • Educate partners on product updates and share partner feedback with internal stakeholders. • Troubleshoot partner technical issues to ensure performance. • Develop and maintain technical partner resources that support field teams to self-serve. • Represent Airbnb at external meetings and industry events, engaging with connectivity and hotel partners. • Work with your team to design and manage projects that support the commercial goals of Airbnb and our hotel and connectivity partners. Your Expertise: • 6+ years of experience in a Connectivity Partner Manager or Technical Partner Manager role within a global technology or hospitality tech company. • Strong understanding of hospitality/travel software; PMS, CRS, Channel Managers. • Proficiency in SQL, Looker and Excel. • Tableau, Asana, Jira  and Salesforce experience preferred. • Solid technical troubleshooting skills and project management experience. • Excellent communication and presentation abilities, with confidence in engaging clients across multiple channels with stakeholders at various levels. • Effective time management and ability to prioritize in a fast-paced environment. • Strong quantitative skills with a proven ability to leverage data in decision-making. • Adaptability to shifting priorities, projects, and deadlines. • Passion for Airbnb, travel, and the sharing economy—being an Airbnb host is a plus <span style="color: #000000; font-family: arial, helvetica, san