Partner Engagements Manager, Compliance Strategy

Job description

Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. ABOUT THE ROLE The Partner Engagements Manager, Compliance Strategy will lead Checkout’s external-facing compliance strategy across banking, scheme and other strategic partner relationships. You will own the operating model and delivery of compliance-related partner engagements, including annual reviews, periodic due diligence, requests for information, licensing and scheme initiatives, and readiness for product or geographic expansion. You will ensure that Checkout presents a consistent, accurate and well-evidenced view of its compliance framework, while converting external expectations into practical improvements to our roadmap, controls, processes and operating model. The role combines strategic ownership, senior stakeholder management and hands-on delivery. You will lead complex engagements, advise Compliance leadership, build strong relationships with internal and external stakeholders, and develop the partner-engagement capability of the team, including managing and coaching Senior Analyst(s) as the structure is established. WHAT YOU WILL DO - Own the Compliance Strategy partner-engagement portfolio, prioritising work across banking partners, schemes and other strategic external stakeholders. - Establish and continuously improve the operating model for partner engagements, including governance, roles and responsibilities, service standards, evidence expectations, response libraries, escalation routes and management information. - Lead annual KYC AML partner compliance reviews, partner onboarding or refreshes, complex RFIs and other material external engagements from planning through to closure. - Act as a senior Compliance representative in partner meetings, with high level input around Checkout’s compliance framework, risk management approach, policies, controls, governance and improvement plans with clarity and confidence. - Provide oversight and challenge to response packs, control narratives, policy summaries, presentations and supporting evidence, ensuring consistency, accuracy and appropriate ownership. - Lead compliance support for scheme, product-launch and geographic-expansion initiatives, ensuring external partner obligations and readiness requirements are identified, tracked and addressed. - Translate partner feedback, requests and emerging expectations into strategic recommendations, roadmap priorities, control enhancements and process improvements. - Build strong working relationships across Compliance, Legal, Risk, Product, Operations, Commercial, Finance, Technology and regional teams to align delivery and resolve dependencies. - Maintain clear governance over engagement risks, issues, decisions, action plans and remediation, escalating material matters to the Head of Compliance Strategy and relevant governance forums. - Produce concise and decision-useful updates for Compliance leadership, senior management and governance committees, including themes, trends, risks, commitments and delivery status. - Partner with relevant second-line teams to ensure external engagement activity is consistent with the Compliance framework, risk appetite, regulatory obligations and the responsibilities of the three lines of defence. - Coach, develop and set clear expectations for Senior Analyst(s). - Create and implement a high-quality, scalable and collaborative partner-engagement framework. - Identify opportunities to use better data, tooling, workflow design and documentation to improve response quality, reduce duplication and increase the resilience of the Compliance operating model. - Represent Compliance Strategy in cross-functional strategic initiatives and take on other priorities that support long-term capability maturation. WHAT YOU WILL NEED TO BE SUCCESSFUL - Typically 3–5 years of experience in a similar role within compliance, regulatory compliance, risk, audit, legal or a related function in payments, fintech, banking or another regulated financial-services envi