Sr Subject Matter Expert (Support&Ops)

Job description

We are seeking a Network Solution Architect who can operate independently between business stakeholders and engineering teams, owning business-funded and non-standard network initiatives from intake through design handoff. The role is design-focused rather than implementation- or operations-focused. The architect will engage directly with business teams to understand their needs, translate them into robust Cisco-based network designs, produce professional design documentation and Bills of Material (BOMs), and hand approved solutions to engineering teams for implementation — with minimal supervision after onboarding. Key Responsibilities Business Intake & Requirements • Act as the primary point of contact for business-funded and non-standard network requests. • Lead discovery conversations and requirement workshops with business stakeholders. • Translate business language and outcomes into clear technical requirements. • Manage stakeholder expectations on scope, feasibility, options and trade-offs. Network Solution Design • Design Cisco WAN, SD-WAN, LAN and enterprise Wi-Fi solutions for new and existing sites. • Design data center and cloud connectivity solutions. • Perform capacity planning and determine bandwidth and sizing requirements. • Apply established architecture patterns and design standards; ensure designs are robust, feasible and low-risk for business-critical environments. • Present and defend designs in design reviews. Documentation & Design Artifacts • Produce Solution Design Documents (SDD), High-Level Designs (HLD) and Low-Level Designs (LLD). • Create network and architecture diagrams in Microsoft Visio. • Assemble complete, professional design packages using Word, Excel and Visio. Cisco Product Selection, BOM & Costing • Select appropriate Cisco routers, switches, wireless and associated components. • Build accurate Bills of Material and support solution costing exercises. • Maintain working knowledge of the Cisco hardware portfolio and how network solutions are commercially costed. Handoff & Stakeholder Coordination • Hand approved designs to engineering teams for implementation with clear, complete documentation. • Coordinate with business teams, platform owners, network architects, engineering and project teams. • Drive conversations to closure and influence decisions without direct authority. Skill Requirements Technical • Minimum ~5 years of hands-on enterprise network design experience. • Proven design experience across Cisco WAN, Cisco SD-WAN, Cisco LAN and enterprise Wi-Fi. • Experience designing data center and cloud connectivity. • Multi-site networking and WAN capacity planning experience. • Ability to build hardware BOMs and size solutions independently. • Strong proficiency in Microsoft Visio, Word and Excel for design work. Consulting & Communication • Confident, customer-facing communicator who can simplify technical concepts for business audiences. • Strong listener with a consultative, discovery-led approach. • Demonstrated stakeholder management across business and technical groups. Certifications • Mandatory: CCNA or equivalent knowledge • Preferred: CCNP; exposure to enterprise architecture practices Other Requirements Ownership: Self-starter who becomes self-sufficient quickly after onboarding, templates and shadowing • Independence: Works independently with limited supervision and does not require continuous handholding • Solutioning mindset: Thinks beyond technology to business outcomes, feasibility and standards • Design quality: Strong architecture judgement and attention to detail; understands that poor designs can lead to major incidents • Working style: Organized, practical problem solver; comfortable with ambiguity; curious and quick to learn • Team fit: Collaborative and customer-focused Maximum Salary (US): Minimum Salary (US): Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. 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