Sr Technical Lead (Support & Operations)

Job description

We are seeking a highly skilled DevOps Engineer with strong expertise in AWS Cloud, Red Hat OpenShift, Kubernetes, and CI/CD automation. The candidate will be responsible for designing, implementing, and managing scalable cloud-native platforms, automating infrastructure, optimizing deployment pipelines, and ensuring high availability, security, and performance of enterprise applications. Key Responsibilities Cloud & Platform Management Design, implement, and manage AWS cloud infrastructure. Administer and support Red Hat OpenShift and Kubernetes clusters. Manage containerized workloads and ensure platform scalability and reliability. Perform capacity planning, performance tuning, and resource optimization. DevOps & Automation Develop and maintain CI/CD pipelines using Jenkins, GitHub Actions, GitLab CI, or similar tools. Automate infrastructure provisioning using Terraform, CloudFormation, or Ansible. Implement Infrastructure as Code (IaC) and configuration management practices. Streamline software release and deployment processes. Monitoring & Reliability Configure monitoring and alerting solutions using Prometheus, Grafana, CloudWatch, ELK/OpenSearch, or similar tools. Conduct root cause analysis and resolve production incidents. Ensure platform uptime and compliance with defined SLAs. Security & Compliance Implement cloud security best practices across AWS and OpenShift environments. Manage IAM roles, secrets management, and access controls. Support vulnerability management, patching, and compliance audits. Collaboration & Support Work closely with development, testing, and architecture teams. Support application onboarding onto OpenShift platforms. Create and maintain technical documentation, SOPs, and runbooks. Skill Requirements Cloud Technologies AWS (EC2, VPC, IAM, RDS, S3, EKS, CloudWatch, Load Balancers) Cloud Networking and Security Container & Platform Technologies Red Hat OpenShift Kubernetes Docker/Container Runtime Helm Charts DevOps Tools Jenkins GitHub / GitLab JFrog Artifactory / Nexus SonarQube Infrastructure Automation Terraform Ansible Shell Scripting Python Operating Systems Linux (RHEL/CentOS/Ubuntu) System Administration & Troubleshooting Monitoring & Observability Prometheus Grafana ELK Stack/OpenSearch AWS CloudWatch Other Requirements Preferred Qualifications Bachelor's Degree in Computer Science, IT, or related field. AWS Certified Solutions Architect or AWS SysOps Administrator. Red Hat OpenShift Certification. Certified Kubernetes Administrator (CKA). Terraform Associate Certification. Desired Competencies Strong troubleshooting and analytical skills. Excellent communication and stakeholder management. Automation-first mindset. Ability to work in Agile and DevOps environments. Experience supporting mission-critical production platforms. Nice-to-Have Skills OpenShift Virtualization ArgoCD Service Mesh (Istio) Dynatrace/AppDynamics GitOps GenAI/Agentic AI deployment on OpenShift Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. 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