Senior Process Associate

Job description

Candidate should be ok to any shifts and RTO Roles & Responsibilities: OTC AR Collection, Cash Application & Deduction Analyst Accounts Receivable (AR) Collections Management Monitor customer overdue balances and aging reports. Conduct collection activities through calls, emails, and customer follow-ups. Negotiate payment commitments and resolve payment delays. Reduce DSO (Days Sales Outstanding) and improve cash flow. Escalate high-risk or delinquent accounts when necessary. Cash Application & Reconciliation Apply customer payments accurately and timely to open invoices. Investigate and resolve unapplied or unidentified cash receipts. Reconcile bank deposits, remittance advice, and customer accounts. Ensure accurate recording of cash transactions in ERP systems. Maintain high cash application accuracy and compliance standards. Deduction & Dispute Resolution Analyze customer deductions, short payments, and chargebacks. Validate deductions against contracts, pricing, promotions, and claims. Collaborate with Sales, Customer Service, Logistics, and Finance teams to resolve disputes. Process approved deductions and recover invalid claims. Track deduction trends and identify root causes. Customer Account Management Maintain strong relationships with customers to ensure timely payments. Respond to account inquiries and resolve billing discrepancies. Review credit exposure and payment behavior. Support customer account reconciliations and statement requests. Ensure adherence to company credit and collection policies. Reporting, Controls & Continuous Improvement Prepare AR aging, collection status, cash application, and deduction reports. Monitor KPIs such as DSO, Collection Effectiveness Index (CEI), and deduction resolution cycle time. Ensure compliance with SOX and internal control requirements. Identify process improvement opportunities to streamline OTC operations. Support month-end close activities and audit requests. Key Skills Accounts Receivable & Credit Management Cash Application & Bank Reconciliation Deduction/Dispute Management ERP Systems (SAP / S4 Hana.) Analytical, Communication & Stakeholder Management Skills Key Responsibilities Candidate should be ok to any shifts and RTO Roles & Responsibilities: OTC AR Collection, Cash Application & Deduction Analyst Accounts Receivable (AR) Collections Management Monitor customer overdue balances and aging reports. Conduct collection activities through calls, emails, and customer follow-ups. Negotiate payment commitments and resolve payment delays. Reduce DSO (Days Sales Outstanding) and improve cash flow. Escalate high-risk or delinquent accounts when necessary. Cash Application & Reconciliation Apply customer payments accurately and timely to open invoices. Investigate and resolve unapplied or unidentified cash receipts. Reconcile bank deposits, remittance advice, and customer accounts. Ensure accurate recording of cash transactions in ERP systems. Maintain high cash application accuracy and compliance standards. Deduction & Dispute Resolution Analyze customer deductions, short payments, and chargebacks. Validate deductions against contracts, pricing, promotions, and claims. Collaborate with Sales, Customer Service, Logistics, and Finance teams to resolve disputes. Process approved deductions and recover invalid claims. Track deduction trends and identify root causes. Customer Account Management Maintain strong relationships with customers to ensure timely payments. Respond to account inquiries and resolve billing discrepancies. Review credit exposure and payment behavior. Support customer account reconciliations and statement requests. Ensure adherence to company credit and collection policies. Reporting, Controls & Continuous Improvement Prepare AR aging, collection status, cash application, and deduction reports. Monitor KPIs such as DSO, Collection Effectiveness Index (CEI), and deduction resolution cycle time. Ensure compliance with SOX and internal control requirements. Identify process improvement opportunities to streamline OTC operations. Support month-end close activities and audit requests. Key Skills Accounts Receivable & Credit Management Cash Application & Bank Reconciliation Deduction/Dispute Management ERP Systems (SAP / S4 Hana.) Analytical, Communication & Stakeholder Management Skills Skill Requirements Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. 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