Support Engineer - Bangalore (m/f/d)

Job description

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. About the Role As a Support Engineer at Flix, you'll be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support. You'll be part of a globally distributed IT Infrastructure Support Team that owns and manages critical services — including the employee device lifecycle (Microsoft Intune/Autopilot), our Atlassian cloud environment, and technical event support. What you'll do • Resolve employee IT requests efficiently via our ticketing system, providing a smooth and friendly support experience • Manage the device lifecycle end-to-end — hardware procurement, provisioning, setup, asset tracking, and troubleshooting • Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive • Help employees get the most out of Atlassian tools such as Jira, Confluence, and JSM • Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency • Build hands-on experience with device management platforms and IT infrastructure tooling • Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects What you bring • A degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems) • 2–4 years of experience in IT support, service desk, or technical customer support • Solid working knowledge of Office 365 and standard workplace collaboration tools • Comfort communicating clearly and patiently with non-technical users • Curiosity and a genuine eagerness to learn new technologies and workflows • Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot) <li style="font-family: helvetica, ari