Senior Technical Lead

Job description

Key Responsibilities Lead the implementation, enhancement, and support of Epic HIM solutions. Gather and analyze business, operational, and regulatory requirements related to health information management. Configure and maintain HIM workflows including chart completion, deficiencies, document management, identity management, and release of information (ROI). Support electronic medical record (EMR) lifecycle management processes. Collaborate with clinical documentation, coding, patient access, compliance, and revenue cycle teams. Configure provider deficiency tracking, chart completion queues, suspension workflows, and notifications. Support document imaging, scanning, indexing, chart correction, and record reconciliation processes. Facilitate Release of Information (ROI) workflows and compliance with privacy regulations. Support data integrity initiatives, duplicate record management, and patient identity resolution processes. Conduct workflow assessments and recommend process improvements aligned with Epic best practices. Develop functional design documents, build specifications, workflow diagrams, testing scripts, and training guides. Lead unit testing, integrated testing, regression testing, and user acceptance testing activities. Participate in cutover planning, go-live activities, and hypercare support. Troubleshoot production issues and coordinate resolution with technical and operational teams. Support Epic upgrades, application enhancements, and regulatory compliance initiatives. Mentor junior consultants and facilitate knowledge transfer sessions. Required Skills & Qualifications Bachelor's degree in Health Information Management, Healthcare Informatics, Information Technology, Computer Science, or related discipline. 8+ years of healthcare IT or Health Information Management experience. Epic HIM Certification (Mandatory). Strong understanding of healthcare records management and clinical documentation workflows. Experience with chart completion, deficiency management, document management, and ROI processes. Knowledge of healthcare compliance, privacy regulations, and medical record governance. Experience supporting HIM operations within hospitals and integrated delivery networks. Ability to conduct workflow analysis, solution design, testing, and deployment activities. Strong stakeholder management and client-facing communication skills. Experience working with Canadian healthcare organizations is highly preferred. Preferred Skills Epic Clinical Documentation (ClinDoc) Certification. Epic Identity Certification. Epic Grand Central Certification. Epic Hospital Billing (HB) Certification. Experience with document imaging and enterprise content management systems. Knowledge of ICD-10, coding workflows, and clinical documentation improvement (CDI) processes. Familiarity with healthcare interoperability and EMR migration initiatives. Exposure to Reporting Workbench, Clarity, and operational reporting tools. Experience in Agile and Waterfall delivery methodologies. Key Responsibilities Skill Requirements Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. 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