Claims Coordinator

Job description

Claims Coordinator - Travel Insurance Operations Allianz Partners | Brisbane, QLD Full-Time Permanent Opportunities | Multiple Positions Available Are you passionate about helping customers through important moments while building a career in a fast-paced, digitally evolving environment? Join Allianz Partners as a Claims Coordinator and play a key role in delivering exceptional service to customers lodging travel insurance claims. This is an exciting opportunity for customer-focused professionals who thrive in a dynamic environment and enjoy combining empathy, problem-solving, operational excellence, and digital capability to deliver outstanding customer outcomes. Why Allianz Partners? At Allianz Partners, we are part of a global organisation supporting millions of customers worldwide through travel insurance, assistance, health, and automotive solutions. We combine customer-first thinking, innovation, and operational excellence to create exceptional experiences for our customers and employees. When you join us, you'll benefit from: Multiple full-time permanent opportunities Career development pathways within a global organisation Comprehensive onboarding and training program Ongoing learning and professional development opportunities Supportive and collaborative team culture Wellbeing initiatives and Work Well programs Exposure to modern claims technologies and evolving digital service solutions Opportunities to contribute to continuous improvement and transformation initiatives About the Role As a Claims Coordinator , you'll be the first point of contact for customers lodging travel insurance claims. You will provide empathetic support, register claims, review documentation, and guide customers through the claims process with accuracy and professionalism. You'll play an important role in ensuring a seamless customer experience while supporting a digitally enabled and customer-centric claims operation. Working Hours This is a full-time permanent position (38 hours per week) . Operating hours are Monday to Saturday between 9:00am and 5:00pm Team members participate in a rotational roster , including Saturdays Flexibility to work across the roster is essential Rosters are provided in advance to support work-life planning Multiple vacancies available Key Responsibilities Customer & Claims Support Respond to inbound customer calls and email enquiries Guide customers through the travel insurance claims process Provide accurate information regarding claims requirements and documentation Deliver professional, empathetic, and customer-focused service Manage customer enquiries and resolve issues promptly Claims Administration Register and process new claims accurately and efficiently Review documentation for completeness and accuracy Maintain detailed claim records within internal systems Follow up outstanding information with customers and stakeholders Ensure service standards and turnaround times are achieved Continuous Improvement & Innovation Contribute to process improvement and customer experience initiatives Support a culture of continuous learning, adaptability, and innovation Embrace new technologies, automation tools, and digital workflows Maintain high standards of data quality and information accuracy Participate in team training, knowledge-sharing, and operational excellence activities Assist with business transformation and continuous improvement projects What We're Looking For Essential Experience Experience in customer service, administration, contact centre, claims support, or similar environments Strong verbal and written communication skills Excellent attention to detail and organisational capability Ability to manage multiple priorities in a fast-paced environment Strong digital literacy and confidence learning new systems and platforms Customer-focused mindset with strong problem-solving skills Highly Regarded Experience within insurance, travel, financial services, or another regulated industry Exposure to claims handling or travel insurance Experience working with CRM, customer service, or claims management systems Understanding of process optimisation, workflow efficiency, or digital transformation initiatives Success in This Role You will thrive if you are: Customer-centric and solutions-focused Adaptable and comfortable navigating change Digitally curious with strong technology agility Data-conscious and committed to quality outcomes Resilient and able to manage competing priorities Collaborative and invested in team success Passionate about continuous improvement and innovation Apply Today If you're looking to join a global organisation where customer experience, operational excellence, digital capability, and continuous improvement are valued, we'd love to hear from you. Apply now to secure one of several full-time permanent opportunities and help Allianz Partners deliver exceptional travel insurance experiences when customers need us most. Please note: Applicants must hold full Australian working rights. 107662 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Great to have you on board . Let's care for tomorrow.