Associate Manager/Manager, Site Payment Reconciliation and Optimisation

Job description

About us BeOne is a global oncology company that is discovering and developing innovative treatments that are more affordable and accessible to cancer patients worldwide. With a broad portfolio, we are expediting development of our diverse pipeline of novel therapeutics through our internal capabilities and collaborations. We are committed to radically improving access to medicines for far more patients who need them. Our growing global team of more than 10,000 colleagues spans five continents, with administrative offices in Basel, Beijing, and Cambridge, U.S. To learn more about BeOne, please visit www.beonemedicines.com and follow us on LinkedIn and X (formerly known as Twitter). BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer. Job Description: General Description: The Associate Manager / Manager supports global rollout and optimisation of site payment reconciliation across BeOne clinical studies within Clinical Business Operations (CBO). The role coordinates cross-functional reconciliation activities, identifies improvement opportunities and implements scalable processes that strengthen payment accuracy, transparency and efficiency. The role works with CBO, Clinical Operations, Digital Clinical Operations, Digital Solutions & Engineering, and payment vendors to support data integration, automation and AI-enabled improvements. Candidates should understand clinical operations and site payments, analyse data, improve processes, manage assigned work independently and escalate risks appropriately. The role contributes to workflow redesign, standardisation and continuous improvement. Essential Functions of the Job: Cross-Functional Leadership & Collaboration Coordinate and drive assigned global site payment reconciliation and optimisation initiatives across studies and regions. Partner closely with Global Clinical Operations study teams and country teams to support reconciliation activities and operational alignment. Collaborate with Site Payment, Site Contracts, Site Budget, and Data Hub teams within Clinical Business Operations to improve payment workflows and operational efficiency. Establish strong partnerships with Digital Solutions & Engineering and Digital Clinical Operations stakeholders to support system integration, digitisation, automation, and data utilisation initiatives. Act as a key business contact for assigned site payment reconciliation activities and operational improvement initiatives. Facilitate cross-functional discussions to identify operational gaps, risks, dependencies, and opportunities for scalable process improvements. Provide clear progress updates, risks, issues and practical recommendations to managers and stakeholders. Strategic Planning & Operational Optimisation Support implementation and ongoing operation of a scalable reconciliation framework across assigned studies, countries and sites. Analyse data and recommend studies, countries and sites for prioritised reconciliation review in consultation with management. Evaluate current operational workflows and identify opportunities for optimisation, standardisation, automation, and digitisation. Support development of future-state operational models for site payment management and reconciliation processes. Identify and implement agreed improvements to efficiency, payment transparency, compliance and data integrity. Lead and support change management activities associated with evolving operational processes and technologies. Prepare and maintain activity plans, timelines, trackers, documentation and stakeholder communications for assigned initiatives. Track milestones, deliverables and risks; escalate delays or resource constraints promptly. Data, Systems & Innovation Lead and contribute to ongoing SPR tool enhancements, including business requirements, functional improvements, testing and implementation with cross-functional teams. Collaborate with business and technical teams on data mapping, integration, data quality validation and reconciliation logic to improve system accuracy and reliability. Review and analyse reconciliation results to identify payment discrepancies, data issues, emerging risks and opportunities for process and system improvements. Develop and enhance dashboards, reporting and automation solutions using Power BI, Smartsheet, AI platforms and other digital tools to improve efficiency and oversight. Explore and test practical uses of AI agents and digital tools to improve reconciliation processes. Quality, Compliance & Risk Management Perform assigned reconciliation activities in accordance with applicable company policies, SOPs and regulatory requirements. Identify payment and data quality risks, investigate root causes and propose corrective actions. Support inspection readiness and audit activities related to site payment processes and reconciliation documentation. Develop, maintain and update practical user guidance, standard operating procedures (SOPs), work instructions (WIs), training materials and process documentation to support consistent, compliant execution of site payment reconciliation activities. Track and follow up issues with internal stakeholders and payment vendors to support timely resolution. Organizational Leadership & Capability Building Contribute ideas and practical improvements that support innovation, collaboration and operational excellence. Provide user guidance, coaching and post-implementation support. Act as a trainer during global rollout; deliver training, demonstrations and onboarding to study and country teams, supporting user adoption. Foster a collaborative, solutions-oriented environment focused on continuous learning and process improvement. Collaborate effectively with stakeholders in a global matrix organisation. Supervisory Responsibilities: May provide project leadership, mentoring, and guidance to team members and cross-functional stakeholders as applicable. Supports capability development and operational best practices within Clinical Business Operations. Qualification Required: Computer Skills: Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook), Microsoft Copilot, and other AI platforms, with demonstrated ability to develop AI agents, automate workflows, and leverage AI-driven solutions to improve operational efficiency and business processes. Demonstrated experience in using and developing solutions with digital platforms and tools, including Smartsheet, SharePoint, Power BI, CTMS, and data visualisation and reporting tools. Proficiency in creating and managing digital workflows, dashboards, reports, and collaboration solutions to support operational efficiency, data-driven decision-making, and process optimisation. Advanced Power BI capabilities, including the development of analytical dashboards and reports, are highly desirable. Experience with SQL and Python, as well as familiarity with Databricks, is preferred but not mandatory. Other Qualifications: Fluent in written and verbal English. Strong leadership, communication, analytical, and interpersonal skills. Ability to manage multiple priorities and work effectively under compressed timelines. Prior experience in clinical operations is strongly preferred. Travel: Limited travel needed What We Offer To Our Valued Employees Market competitive compensation package including performance-based annual bonus scheme Company shares (generous welcome grant!) In-house and external learning and development opportunities Fantastic benefits program and keep improving! Plus you get to work with a dynamic team of collaborative, supportive, inclusive, and fun professionals whose mission is clear: Cancer has no borders and neith