Taguig Technical Services Engineer Expert

Job description

Global Delivery is Fujitsu's delivery engine across multiple Global Delivery Centers (GDCs). Our GDCs provide competitive and innovative services to customers via the Regions and continue to accelerate Fujitsu's globalization journey. The vision is to operate as one trusted team, enabled and motivated to deliver competitive and innovative services that contribute to customers’ sustainable success and growth. Hybrid IT and Digital Workplace (HIT&DWP) Service Line fuels Fujitsu's growth by delivering competitive and innovative services worldwide across Network & Enterprise Cybersecurity, Digital Workplace & Digital Transformation, Cloud & Intelligent Infrastructure Management, and Program & Project Management Services. Our commitment to quality, competitiveness, standardization, and workforce development enables the Service Line to remain agile and responsive to changing customer and market needs. Purpose The Intune Engineer provides operational administration and support for Microsoft Intune in large enterprise environments. The role focuses on endpoint configuration and compliance, device enrolment and management, incident and request triage, controlled configuration changes, and accurate operational documentation. Key Objectives Support day-to-day Microsoft Intune administration across assigned customer environments. Assist with the creation, maintenance, deployment, and troubleshooting of endpoint configuration profiles and compliance policies. Support device enrolment, provisioning, inventory, lifecycle management, retirement, and secure wipe activities for approved platforms. Triage and resolve Intune-related incidents and service requests within agreed service levels, escalating complex or platform-level issues when required. Implement approved endpoint configuration changes in accordance with change control, testing, validation, and rollback requirements. Monitor device compliance, configuration deployment status, enrolment health, and policy failures, and coordinate remediation actions. Support application deployment, update, and removal activities managed through Intune, where included in the assigned service scope. Assist with Windows update rings, feature update policies, quality update policies, and related endpoint servicing controls, where applicable. Maintain Intune runbooks, standard operating procedures, configuration records, support knowledge articles, and evidence required for audit or service reviews. Produce accurate operational reports and maintain awareness of customer SLAs, security requirements, and Fujitsu service delivery processes. Collaborate with Service Desk, security, identity, application packaging, infrastructure, and other Digital Workplace teams to resolve cross-functional issues. Identify recurring incidents, configuration gaps, and opportunities for service improvement, standardisation, and automation. Participate in planned project, transition, after-hours, weekend, or on-call activities when required by the supported service. Qualifications (Education, Experience, Certifications) Experience: 7-10 years of IT experience, including strong hands-on experience supporting enterprise endpoint management services and Microsoft Intune. Intune Administration: Practical experience administering configuration profiles, compliance policies, device enrolment, device actions, application assignments, filters, groups, and role-based access within controlled enterprise environments. Endpoint Platforms: Strong working knowledge of Windows 10/11 endpoint management. Experience supporting iOS/iPadOS, Android Enterprise, and macOS through Intune is desirable. Identity and Access: Working knowledge of Microsoft Entra ID, device registration and join states, user and device groups, Conditional Access dependencies, and authentication-related troubleshooting. Enrolment and Provisioning: Experience supporting Windows Autopilot and other approved corporate or personally owned device enrolment methods. Compliance and Security: Experience troubleshooting compliance evaluation, endpoint security settings, encryption, antivirus, firewall, and security policy deployment. Familiarity with Microsoft Defender for Endpoint integration is desirable. Application and Update Management: Experience supporting Win32 and Microsoft Store application deployment, assignment troubleshooting, detection logic, and Windows update policy deployment through Intune. Troubleshooting: Ability to analyse Intune portal status, endpoint logs, management extension logs, event logs, error codes, network connectivity, certificates, permissions, and policy conflicts. Automation: Working knowledge of PowerShell for endpoint diagnostics, reporting, and repeatable administration. Advanced software engineering or CI/CD expertise is not required for this role. Service Management: Experience working within ITIL-aligned incident, request, problem, and change management processes, with clear ownership, escalation, and SLA awareness. Documentation: Demonstrated ability to maintain runbooks, operating procedures, configuration records, knowledge articles, implementation plans, validation evidence, and rollback instructions. Education: Tertiary qualification in Information Technology or equivalent relevant industry experience. Certifications: Microsoft Intune or endpoint administration certification, such as Microsoft 365 Certified: Endpoint Administrator Associate, is preferred. ITIL Foundation is advantageous. Communication and Customer Service: Strong written and verbal communication, prioritisation, collaboration, and customer service skills in a global support environment. Ownership and Development: Takes responsibility for assigned work, follows issues through to resolution, and actively maintains current knowledge of Microsoft endpoint management capabilities. Competencies / Capabilities (Skills, Knowledge, and Proficiency) Microsoft Intune Operations: Confident administration and support of Intune-managed devices, policies, applications, enrolment, compliance, and reporting. Endpoint Troubleshooting: Structured diagnosis of enrolment, policy, application, update, compliance, and device communication issues. Change Execution: Ability to implement approved configuration changes with appropriate testing, validation, documentation, and rollback readiness. Security and Governance: Understanding of least privilege, role-based access, endpoint security controls, auditability, and customer-specific security requirements. Service Management: Consistent application of incident, request, problem, change, knowledge, and service-level management practices. Documentation Discipline: Ability to create and maintain accurate runbooks, configuration records, knowledge articles, and operational evidence. Problem Solving and Improvement: Ability to identify root causes, recurring issues, and practical opportunities to improve support quality and reduce operational risk. Communication and Collaboration: Ability to explain technical issues clearly and work effectively with global, multicultural, and cross-functional teams. Customer Focus and Accountability: Ownership of assigned outcomes, timely follow-up, and delivery of secure, supportable, and commercially practical solutions. Key Technical Tools and Technologies Microsoft Intune; Microsoft Intune admin center; Microsoft Entra ID; Windows 10/11; Windows Autopilot; Company Portal; Microsoft Defender for Endpoint; Windows Update for Business; PowerShell; Microsoft Graph reporting capabilities; Remote Help or approved remote-support tools; ServiceNow or equivalent IT service management platform; Microsoft 365. Relocation Supported: No Visa Sponsorship Approved: No At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us