Senior Compliance Officer - Brand Integrity

Job description

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. We are looking for a highly organized, detail-oriented, and commercially aware individual contributor to join our Payments Compliance team as a Compliance Officer for our Brand Integrity pillar. This role is focused on supporting the governance, execution, and continuous improvement of our brand-integrity programs, including network initiatives such as BRAM, VIRP, GRIP, and related oversight for complex merchant verticals such as payment facilitators, marketplaces, and other higher-scrutiny business models. You will work at the intersection of Payments Compliance, Risk, Commercial, Partnerships, Legal, and Operations to help ensure our brand-integrity framework is consistently applied, well-documented, and scalable across regions. This role is ideal for someone who enjoys structured problem-solving, cross-functional coordination, and turning policy and program requirements into practical execution. What you’ll do • Lead and coordinate program management activities across the Brand Integrity pillar, including network program tracking, escalations, remediation follow-up, documentation, and stakeholder coordination. • Support the operational governance of card-network and alternative payment method related integrity programs, ensuring requirements are tracked, communicated, and implemented consistently across teams and regions. • Serve as the primary compliance point of contact for Visa, Mastercard (APAC Risk Teams), and domestic network operators, driving brand integrity programs and scheme remediation. • Manage program plans, trackers, decision logs, action items, and governance routines for brand-integrity initiatives and escalations. • Coordinate intake and triage of merchant, partner, and network-related issues that require brand-integrity review or follow-up. • Partner with the first line, Risk, Legal, Commercial, Partnerships, and regional stakeholders to ensure merchant-facing processes and internal governance are aligned. • Help maintain clear documentation, playbooks, and training materials for brand-integrity topics, program requirements, and escalation handling. • Track outstanding remediation items, open questions, deadlines, and dependencies to ensure programs move forward in a controlled and timely way. • Support reviews of higher-risk merchant verticals and models, including payment facilitators, marketplaces, and other areas that may create elevated brand, scheme, or reputational risk. • Identify repeat issues, process gaps, and control weaknesses, and help drive durable improvements with the broader team. • Prepare leadership updates and concise materials for governance forums, internal stakeholders, and external discussions where needed. • Help standardize how the team manages brand-integrity work globally, improving consistency, transparency, and follow-through. • Contribute to cross-functional initiatives that balance revenue opportunities with network, compliance, and reputational risk considerations. • Mentor and guide more junior members of the team, fostering their professional development and brand integrity domain expertise. Who you are • 5+ years of experience in program management, compliance, risk, operations, merchant oversight, or similarly cross-functional roles. • Strong organizational skills and attention to detail, with the ability to manage multiple workstreams, deadlines, and stakeholders at once. • Experience working in payments, fintech, financial services, or another regulated environment is strongly preferred. • Familiarity with card-network compliance, merchant risk, high-risk verticals, or brand-integrity programs required.</