Installed Base Program Manager

Job description

Job Description SummaryThe IB Program Manager provides end-to-end program leadership for Cardiovascular Ultrasound Installed Base initiatives. Based in India, the role partners with global stakeholders to translate customer, patient, quality, regulatory, service, supply-chain and business priorities into integrated execution plans. The role owns program governance, prioritization, schedule, budget and resource visibility, cross-functional dependencies, risks and leadership escalation. The successful candidate will be operating independently across a complex global matrix and driving measurable customer, quality, lifecycle and business outcomes. Technical design authority remains with the accountable Engineering, Systems, Quality and Regulatory leaders. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job DescriptionRoles and Responsibilities: Lead end-to-end planning and execution of assigned CVUS Installed Base programs across the post-launch product lifecycle. Define program scope, outcomes, milestones, deliverables, resources, dependencies, decision points and operating cadence. Create and maintain an integrated execution plan across Engineering, Systems, Quality, Regulatory, Manufacturing, Supply Chain, Sourcing, Service, Finance and Product Management. Build and manage a transparent IB backlog, facilitating prioritization based on patient and customer impact, safety, regulatory commitments, product quality, service burden, fulfilment, lifecycle urgency, cost and resource availability. Drive cross-functional execution for customer complaints and investigations, product quality issues, corrective actions, CAPA, SCR/SPR, CSO, FMI or field actions, CCN and standards updates, cybersecurity updates, product holds and recovery actions, as applicable. Lead sustaining execution for design changes, supplier or component changes, obsolescence, component end-of-life, continuity of supply and product lifecycle or end-of-life activities. Ensure effective transition from NPI into Installed Base support, with clear ownership of residual risks, sustaining commitments and field-readiness actions. Lead program reviews and relevant Heartbeat operating mechanisms; maintain concise dashboards covering milestones, backlog, risks, dependencies, resources, budget, customer and quality actions, and decisions. Actively manage program budgets, purchase orders, forecasts and actuals in partnership with budget owners and Finance. Maintain resource and capacity visibility, surface constraints early, and facilitate cross-functional trade-off and allocation decisions. Identify and mitigate program, quality, regulatory, supply, resource, schedule and implementation risks before they affect customers or commitments. Escalate unresolved issues with a clear problem statement, customer and business impact, options and a recommended course of action. Provide clear, fact-based communication to India, Horten and broader CVUS leadership, with documented decisions, owners and closure dates. Apply Lean and continuous-improvement principles to simplify IB execution, improve predictability and standardize effective program-management practices. Educational Qualifications: Bachelor’s or Master’s degree in Mechanical Engineering or Electrical Engineering from an accredited university or institution. Required Qualifications: 15+ years of progressive experience in engineering, program management, product development, sustaining engineering or product-lifecycle leadership. Demonstrated experience leading complex, global, cross-functional program in a matrix organization. Proven ability to convert complex technical, quality, regulatory and business issues into integrated, executable program plans. Strong program-management capability across scope, schedule, milestones, risk, resources, budget, dependencies, decisions and stakeholder communication. Demonstrated ability to influence senior stakeholders and drive accountable closure without direct reporting authority. Experience managing multiple competing priorities, urgent field or business issues and ambiguity with limited direction. Strong written and verbal communication skills, including concise program reviews and escalation to senior leadership. Ability to work effectively across India, Europe and other global locations and time zones. Desired Qualifications: Experience in regulated medical devices, healthcare technology or another highly regulated product environment. Working knowledge of medical-device design controls, complaints, CAPA, field actions, product risk management, regulatory compliance, design changes, running VCP programs and lifecycle or end-of-life processes. Experience with diagnostic ultrasound, imaging systems, electromechanical medical equipment or comparable complex hardware and software products. Experience leading sustaining releases, supplier and component changes, obsolescence, continuity-of-supply or product-quality improvement programs. Financial-management experience covering program budgets, forecasts, purchase orders, external spend and actuals. Lean or continuous improvement experience focused on reducing hand-offs, delays and execution variability. Experience using portfolio or program-management systems, operational dashboards and data-driven reviews to support decisions. Common Engineering Expectations: Cloud-native and hybrid cloud/on-premises product development using AWS services. Containers, Kubernetes, CI/CD, Infrastructure as Code and production observability. Secure engineering, identity and access management, encryption, secrets management and DevSecOps. Performance, scalability, availability, reliability, fault tolerance and disaster recovery. Automated unit, integration, API, system, performance and reliability testing. Strong design, coding, debugging, root-cause analysis and technical documentation practices. Integration challenges of third party and second party SaaS solutions. Working with AI-DLC and software development acceleration. Healthcare and Medical Device Context: Experience in regulated healthcare or medical-device development is required for the Verification Lead and strongly preferred for senior architecture, automation and program roles. Strong knowledge on SDLC, PRD process, Risks, FMEAs. Awareness of patient-data privacy, cybersecurity and secure handling of clinical information. Knowledge of healthcare interoperability standards such as DICOM, HL7 and FHIR. ·Experience with real-time clinical data, device connectivity, patient monitoring or high-availability clinical applications is advantageous. Inclusion and Diversity GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #EveryRoleIsVital Additional InformationRelocation Assistance Provided: No