Administrator (Support & Operations)

Job description

Role: SME - Cisco Application Centric Infrastructure (ACI), Network Automation The Subject Matter Expert (Support & Ops) plays a critical role in ensuring timely resolution of escalations and incidents within the Support & Operations team. This position is essential for maintaining high-quality service delivery in line with SLA agreements and enhancing customer satisfaction through effective communication and proactive analysis. Key Responsibilities Key Responsibilities Looking for candidates with 3 to 5 years of experience for the Senior L2 Operations role. Additionally, need expertise in Cisco ACI, routing, switching, and F5. • Significant experience with supporting and maintaining F5 Big-IP LTM/DNS/ASM/AFM in operations • Should be able to set-up, maintenance, upgrades, and replace the latest generation of F5s • Demonstrate an ability to craft and understand iRules • Experience with TCPDump, Wireshark and analyzing network traffic • Perform daily operational tasks submitted by customers through Service management tools • Troubleshoot network problems, network device configurations and coordinate with various department administrators to facilitate connectivity issue resolution. • F5 LTM/DNS/ASM/AFM domain Fortinet Firewall Hands-on experience for at least 4+ years • Network switching and Routing Hands-on skills Skill Requirements Strong Understanding Of Network Automation And Cisco Aci Technologies. 2. Proficiency In Incident Resolution And Escalation Management. 3. Excellent Communication And Presentation Skills To Liaise With Business Stakeholders. 4. Familiarity With Change Management Processes And Capacity Planning. 5. Ability To Perform Detailed Data Analysis To Support Operational Improvements. Other Requirements Click Enter to show the proficiency description of Network AutomationNetwork Automation Click Enter to show the proficiency description of Cisco Application Centric Infrastructure (ACI)Cisco Application Centric Infrastructure (ACI) . Cisco Certified Network Professional (Ccnp) Optional But Valuable. 2. Itil Foundation Certification Optional But Valuable Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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