Sr Subject Matter Expert (Support&Ops)

Job description

Core Responsibilities • Design, install, monitor and support Citrix systems and associated infrastructure. • Provide advanced troubleshooting for Citrix Virtual Apps & Desktops, XenApp, XenDesktop, NetScaler, MCS, UPM and StoreFront. • Manage Citrix farms, sessions, printers, application publishing and log monitoring. • Administer Active Directory, DNS, DHCP, RDS and Windows 10/11, Server 2016/2019/2022. • Perform server health checks and maintenance activities. • Manage NetScaler issues, firmware upgrades, certificate renewals and load balancing virtual servers. • Work with VMware, Nutanix, Hyper-V and XenServer environments. • Coordinate deployments, upgrades and patch management. • Handle P0, P1 and P2 incidents and contribute to problem management. • Administer Ivanti products and user profile management. • Manage Citrix and Windows patch deployments and SCCM activities. • Support L1/L2 teams in resolving incidents and requests. • Work within Incident, Request, Change and Problem Management processes. • Ensure SLA, KPI and ITIL compliance. • Drive Continuous Improvement Plans (CIP) to improve infrastructure stability. • Provide communication and stakeholder updates during critical incidents. • Create, maintain and update documentation. • Use monitoring tools such as SCOM, BEM, Zabbix and Citrix Director. • Demonstrate strong multitasking and organizational skills. • Automate recurring manual tasks using scripting. Public Cloud VDI / DevOps Responsibilities • Maintain and enhance Infrastructure as Code. • Manage Terraform code integrating Azure Virtual Desktop and published application environments. • Implement architecture and code enhancements for Azure platform changes. • Maintain Terraform module parameters. • Document code and deployment procedures. • Implement automation for VM builds and power management. • Contribute to GUI development for Terraform parameter integration. • Address functional requirements through automation and engineering solutions such as logging and monitoring. Key Responsibilities Core Responsibilities • Design, install, monitor and support Citrix systems and associated infrastructure. • Provide advanced troubleshooting for Citrix Virtual Apps & Desktops, XenApp, XenDesktop, NetScaler, MCS, UPM and StoreFront. • Manage Citrix farms, sessions, printers, application publishing and log monitoring. • Administer Active Directory, DNS, DHCP, RDS and Windows 10/11, Server 2016/2019/2022. • Perform server health checks and maintenance activities. • Manage NetScaler issues, firmware upgrades, certificate renewals and load balancing virtual servers. • Work with VMware, Nutanix, Hyper-V and XenServer environments. • Coordinate deployments, upgrades and patch management. • Handle P0, P1 and P2 incidents and contribute to problem management. • Administer Ivanti products and user profile management. • Manage Citrix and Windows patch deployments and SCCM activities. • Support L1/L2 teams in resolving incidents and requests. • Work within Incident, Request, Change and Problem Management processes. • Ensure SLA, KPI and ITIL compliance. • Drive Continuous Improvement Plans (CIP) to improve infrastructure stability. • Provide communication and stakeholder updates during critical incidents. • Create, maintain and update documentation. • Use monitoring tools such as SCOM, BEM, Zabbix and Citrix Director. • Demonstrate strong multitasking and organizational skills. • Automate recurring manual tasks using scripting. Public Cloud VDI / DevOps Responsibilities • Maintain and enhance Infrastructure as Code. • Manage Terraform code integrating Azure Virtual Desktop and published application environments. • Implement architecture and code enhancements for Azure platform changes. • Maintain Terraform module parameters. • Document code and deployment procedures. • Implement automation for VM builds and power management. • Contribute to GUI development for Terraform parameter integration. • Address functional requirements through automation and engineering solutions such as logging and monitoring. Skill Requirements Core Responsibilities • Design, install, monitor and support Citrix systems and associated infrastructure. • Provide advanced troubleshooting for Citrix Virtual Apps & Desktops, XenApp, XenDesktop, NetScaler, MCS, UPM and StoreFront. • Manage Citrix farms, sessions, printers, application publishing and log monitoring. • Administer Active Directory, DNS, DHCP, RDS and Windows 10/11, Server 2016/2019/2022. • Perform server health checks and maintenance activities. • Manage NetScaler issues, firmware upgrades, certificate renewals and load balancing virtual servers. • Work with VMware, Nutanix, Hyper-V and XenServer environments. • Coordinate deployments, upgrades and patch management. • Handle P0, P1 and P2 incidents and contribute to problem management. • Administer Ivanti products and user profile management. • Manage Citrix and Windows patch deployments and SCCM activities. • Support L1/L2 teams in resolving incidents and requests. • Work within Incident, Request, Change and Problem Management processes. • Ensure SLA, KPI and ITIL compliance. • Drive Continuous Improvement Plans (CIP) to improve infrastructure stability. • Provide communication and stakeholder updates during critical incidents. • Create, maintain and update documentation. • Use monitoring tools such as SCOM, BEM, Zabbix and Citrix Director. • Demonstrate strong multitasking and organizational skills. • Automate recurring manual tasks using scripting. Public Cloud VDI / DevOps Responsibilities • Maintain and enhance Infrastructure as Code. • Manage Terraform code integrating Azure Virtual Desktop and published application environments. • Implement architecture and code enhancements for Azure platform changes. • Maintain Terraform module parameters. • Document code and deployment procedures. • Implement automation for VM builds and power management. • Contribute to GUI development for Terraform parameter integration. • Address functional requirements through automation and engineering solutions such as logging and monitoring. Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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