Fleet Manager - Last Mile(Delhi) - Contractual

Job description

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As Fleet Coordinator – Last Mile, you will own day-to-day last-mile ground operations and real-time traffic control across our hubs and pickup/drop points in Delhi NCR — making sure passengers move smoothly between buses and cabs, cab operators deliver to standard, and your ground team runs like clockwork. About The Role • Lead and manage day-to-day last-mile ground operations and real-time traffic control across designated hubs and pickup/drop points in Delhi NCR. • Ensure smooth, timely dispatch and coordination of last-mile cabs against bus arrival and departure schedules. • Act as the on-ground escalation point, resolving operational disruptions (delays, no-shows, route changes, demand surges) quickly and calmly. • Work closely with last-mile cab operators and drivers to drive app adoption, improve punctuality metrics, and elevate customer experience. • Coach and support drivers on FlixBus standards, app usage, and service expectations. • Manage the roster, shift planning, and day-to-day working of ground operations associates and last-mile associates. • Allocate manpower against demand patterns and peak windows; track attendance, performance, and productivity of the ground team. • Own last-mile cab operator governance — share performance reports regularly, run periodic review meetings, and manage the day-to-day partner relationship. • Track operator SLAs and KPIs, flag underperformance, and drive corrective action plans. • Be the owner of last-mile passenger experience, ensuring a smooth transition from buses to cabs and cabs to buses. • Monitor passenger feedback and complaints related to the last mile, close the loop, and drive continuous improvement. About You • 3–6 years of experience in ground operations, last-mile logistics, fleet coordination, transport operations, or a similar field (mobility, ride-hailing, e-commerce delivery, or aggregator platforms preferred). • Proven experience managing frontline teams and third-party vendors or operators. • Strong grasp of punctuality/SLA-driven operations and comfort working with real-time, on-ground decision-making. • Data-literate — comfortable working with dashboards, spreadsheets, and reporting; able to turn numbers into action. • Excellent stakeholder management and communication skills; able to hold operators accountable while maintaining strong relationships. • Customer-first mindset with a bias for quick problem resolution. • <span style="font-family: helvetica, arial, sans-serif; font-size: 1