Head of Retail Scandinavia

Job description

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the role The Head of Retail, Scandinavia is responsible for full ownership of the retail business across Denmark, Sweden, Norway and Iceland. The role holds end to end accountability for strategy, commercial growth, operational performance, and profitability. Reporting to the Regional General Manager Retail, the Head of Retail defines the regional retail strategy and ensures strong execution across markets. The role leads Sales, Key Account Management, and Retail Operations Excellence through Country Leads and Head of Sales, ensuring aligned performance across acquisition, partner growth, and operational quality. The Head of Retail operates as the regional business owner for Retail and is accountable for delivering sustainable revenue growth, strong unit economics, and a best in class partner and customer experience. In this role you will Business Ownership and Strategy • Own the full retail P&L across all countries in the region, including revenue growth, commission levels, cost structure, and profitability. • Own budget and Headcount planning together with the Regional General Manager and Finance. • Define and execute the regional retail strategy, ensuring scalable and sustainable growth across categories and markets. • Translate regional strategy into clear commercial, sales, and operational priorities for each country. • Continuously evaluate market performance and adjust strategy based on data, competitive landscape, and growth potential. • Run a regular operating cadence across the Scandinavian countries (business reviews, forecasts and OKR check-ins) and hold teams accountable for delivery. Commercial Leadership • Lead acquisition and growth strategy across the region through Cluster Head of Sale as direct report. • Drive partner performance and portfolio development through Country Leads and the respective Key Account Management teams. • Oversee strategic commercial negotiations with major retail chains and high impact partners when required. • Ensure balanced development of national chains and local stores to maintain a competitive and diverse retail portfolio. • Optimize commission models, promotional intensity, and category focus to maximize long term value creation. Operational Excellence • Lead Operations Excellence Specialists to ensure high quality execution, operational KPIs, and consistent standards across markets. •  Own regional outcomes for partner operational performance, order quality, availability, and customer experience, delivered through country and Operations Excellence teams. • Establish clear KPI governance and performance tracking frameworks across countries. • Ensure cross market best practice sharing and scalable process implementation. People Leadership and Organizational Development • Directly lead Country Leads,  Head of Sales, and Operations Excellence Specialists. • Build a high performing regional retail organization with clear accountability, performance expectations, and development plans. • Ensure strong collaboration between Sales, Account Management, and Operations functions. • Coach senior leaders within the region and strengthen succession pipelines. • Own People processes for the Region in partnership with HR: p