Backup & Recovery Expert

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your Role As a Backup & Recovery Infrastructure Specialist, you will be responsible for ensuring the availability, security, and recoverability of enterprise data across complex IT environments. Your primary focus will be on Veritas NetBackup administration, with secondary responsibility for Commvault platforms, supporting backup, recovery, disaster recovery, cyber-resilience, and automation initiatives. You will manage and optimize enterprise backup infrastructures, monitor daily backup and recovery operations, troubleshoot critical issues, and ensure compliance with defined SLAs, RPOs, and RTOs. Working closely with infrastructure, cloud, storage, database, virtualization, and application teams, you will deliver reliable data protection solutions that support business continuity and operational excellence. The role combines hands-on technical administration with strategic improvement initiatives, including automation, platform modernization, capacity optimization, security enhancement, and recovery readiness. You will drive continuous improvement through process standardization, proactive problem-solving, and operational best practices while expanding your expertise across enterprise technologies and cloud platforms. What You Will Do Manage and support enterprise backup and recovery environments using Veritas NetBackup and Commvault. Monitor daily backup jobs, replication activities, and recovery operations to ensure successful data protection. Troubleshoot backup failures, restore issues, storage problems, performance bottlenecks, and connectivity-related incidents. Perform backup and restore activities for servers, databases, virtual machines, applications, and cloud workloads. Execute disaster recovery (DR) tests, recovery validations, and restore requests to ensure business continuity. Administer NetBackup components including Master Servers, Media Servers, policies, storage units, disk pools, deduplication, and lifecycle policies. Manage Commvault infrastructure including CommServe, MediaAgents, storage policies, clients, and recovery operations. Perform platform maintenance activities such as patching, upgrades, agent installations, certificate management, and health checks. Monitor backup capacity, storage utilization, retention compliance, and infrastructure availability. Implement and maintain backup security controls such as encryption, immutability, access controls, and ransomware protection. Automate operational tasks using PowerShell, Python, Shell scripting, and APIs to improve efficiency and reduce manual effort. Collaborate with server, database, cloud, virtualization, storage, network, and application teams to resolve backup and recovery issues. Support incident, problem, change, configuration, and capacity management processes. Create and maintain runbooks, SOPs, recovery procedures, technical documentation, and knowledge articles. Drive continuous improvements through automation, backup optimization, failure reduction, and operational standardization. Participate in infrastructure projects, provide technical recommendations, and ensure backup requirements are incorporated into new deployments. Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise: 12+ years of experience in enterprise backup, recovery, and infrastructure operations. Expert-level knowledge of Veritas NetBackup, including Master Servers, Media Servers, policies, storage units, deduplication, appliances, and lifecycle policies. Strong hands-on experience with Commvault, including CommServe, MediaAgents, storage policies, backup/restore operations, and troubleshooting. Experience managing large-scale enterprise backup environments with ownership of backup SLAs, RPOs, RTOs, and recoverability. Strong expertise in backup failure analysis, restore troubleshooting, performance tuning, capacity management, and incident resolution. Hands-on experience supporting Windows/Linux servers, VMware, databases, applications, and cloud workloads (AWS/Azure/GCP). Knowledge of backup security and cyber resilience, including encryption, immutability, ransomware protection, and access controls. Experience with automation and scripting (PowerShell, Shell, Python, APIs) along with strong understanding of ITIL processes, RCA, documentation, and stakeholder communication. Preferred Professional Experience: Veritas NetBackup Certification. Commvault Certification. AWS, Azure, or GCP Certifications. Experience with disaster recovery testing and cyber recovery solutions. Knowledge of enterprise storage, virtualization, and hybrid cloud backup architectures. Exposure to Infrastructure as Code (IaC) and advanced automation frameworks. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cut